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EnglishChips
Good Citizen / Bon Citoyen

Public Mobile, Address Your Service Lapse!

 

Why hasn’t Public Mobile shown it’s customers the most basic courtesy by acknowledging this obvious service interruption? If you choose to forgo live personnel in addressing critical issues, it is emcumbent on you to have a system in place that immediately communicates with your customers the problem, and delivers an expected timeline for a resolution. We are not frustrated because we’ve been without service for a few hours, it has literally been days now. This is unacceptable.

 

Whomever is (hopefully) charged to resolve this issue, should have their positioned reviewed. There is absolutely no reason to present a brick wall to loyal customers who are lacking phone service, for which you have already paid. This is abysmal management of customer service!

 

I do not want to waste more of my time on this website fishing for answers. I want a workable solution. The longer I wait, the more I will be sharing my experience on social media. I encourage other customers without service to do the same.

 

Please be professional and address your customers without further postponement.

 

 

srlawren
Retired Oracle / Oracle Retraité

Re: Public Mobile, Address Your Service Lapse!

I'm tagging @Alan_K@Brooke_C, and @CS_Agent.  I think this is great feedback.


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charsi
Good Citizen / Bon Citoyen

Re: Public Mobile, Address Your Service Lapse!

Most companies that run services like this have a practice to mantain a web page where the system status is always displayed. Really think PM should be doing something like that.

Or atleast an update on twitter etc.

 

will13am
Oracle

Re: Public Mobile, Address Your Service Lapse!


@charsi wrote:

Most companies that run services like this have a practice to mantain a web page where the system status is always displayed. Really think PM should be doing something like that.

Or atleast an update on twitter etc.

 


I have suggested this before without much success.  I wonder if it has to do with being bashful about admiting something is wrong.  I would encourage customers to hold their provider to account.  

EnglishChips
Good Citizen / Bon Citoyen

Re: Public Mobile, Address Your Service Lapse!

This Is Very Important If You Do Not Have Service

 

If you are currently without service it is imperative you file a complaint with the regulating body that oversees cell phone providers.  It does not take very long. (link below)

 

Posting messages here and imploring Public Mobile to act responsibly is shouting into a vacuum. The company hasn’t made a single effort this entire week to even acknowledge there is a problem. It is currently approaching noontime on a Friday and I am facing a weekend without phone service.  Public Mobile boasting that they are “The Phone Company Without A Phone Number” is a shame on them. I like a good deal as much as anyone, but there is no justification for completely abandoning customer service. Based on my experience this week, I feel they need to revisit their decision to go 100% community based and online for resolutions. This is clearly NOT WORKING.

 

Talking amongst ourselves does not hold Public Mobile accountable today, or in the future when similar issues arise.  As we know, if it is not documented, it never happened.

 

 

You may file a complaint at the following link which is the CRTC body that overseas the mobile phone sector. Please take a few minutes and do this immediately. We must get their attention and demand better.  We are all looking at a weekend without this critical service which we have already paid them for. Tell the CCTS you want one or all of the following; your service restored, acknowledgment of customer complaints, compensation, accountability, and the future implementation of stated resolution times to correct this lack of oversight.

 

This is the link you can copy & paste into a web browser to complete a complaint:

 

https://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/

 

 

 

You will be given the opportunity to drag and drop documents (if you are on a desktop), screen captures of your paid account, or banking statements which have been accepted by Public Mobile, if you wish. Documents are not required for the complaint.

 

 

We demand better service ... Please do this now.

 

Chippy.

 

 

Note: If you have wi-fi or your data is working you can download the Google app, Hangouts to make outgoing calls over the internet with your device in a pinch. 

 

Please visit Public Mobile on Instagram, Facebook, and any social media account you have to get their attention. Thank you & Good Luck!

 

EnglishChips
Good Citizen / Bon Citoyen

Are You Without Service This Week??

This Is Very Important If You Do Not Have Service

 

If you are currently without service it is imperative you file a complaint with the regulating body that oversees cell phone providers.  It does not take very long. (link below)

 

Posting messages here and imploring Public Mobile to act responsibly is shouting into a vacuum. The company hasn’t made a single effort this entire week to even acknowledge there is a problem. It is currently approaching noontime on a Friday and I am facing a weekend without phone service.  Public Mobile boasting that they are “The Phone Company Without A Phone Number” is a shame on them. I like a good deal as much as anyone, but there is no justification for completely abandoning customer service. Based on my experience this week, I feel they need to revisit their decision to go 100% community based and online for resolutions. This is clearly NOT WORKING.

 

Talking amongst ourselves does not hold Public Mobile accountable today, or in the future when similar issues arise.  As we know, if it is not documented, it never happened.

 

 

You may file a complaint at the following link which is the CRTC body that overseas the mobile phone sector. Please take a few minutes and do this immediately. We must get their attention and demand better.  We are all looking at a weekend without this critical service which we have already paid them for. Tell the CCTS you want one or all of the following; your service restored, acknowledgment of customer complaints, compensation, accountability, and the future implementation of stated resolution times to correct this lack of oversight.

 

This is the link you can copy & paste into a web browser to complete a complaint:

 

https://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/

 

 

 

You will be given the opportunity to drag and drop documents (if you are on a desktop), screen captures of your paid account, or banking statements which have been accepted by Public Mobile, if you wish. Documents are not required for the complaint.

 

 

We demand better service ... Please do this now.

 

Chippy.

 

 

Note: If you have wi-fi or your data is working you can download the Google app, Hangouts to make outgoing calls over the internet with your device in a pinch. 

 

Please visit Public Mobile on Instagram, Facebook, and any social media account you have to get their attention. Thank you & Good Luck!

 

xchoo
Good Citizen / Bon Citoyen

Re: Are You Without Service This Week??

I made a thread on reddit. Go upvote it. Smiley Very Happy

EnglishChips
Good Citizen / Bon Citoyen

Re: Are You Without Service This Week??

Definitely! Thanks! 👍👍

slpless
Great Citizen / Super Citoyen

Re: Public Mobile, Address Your Service Lapse!


@EnglishChips wrote:

 

Why hasn’t Public Mobile shown it’s customers the most basic courtesy by acknowledging this obvious service interruption? If you choose to forgo live personnel in addressing critical issues, it is emcumbent on you to have a system in place that immediately communicates with your customers the problem, and delivers an expected timeline for a resolution. We are not frustrated because we’ve been without service for a few hours, it has literally been days now. This is unacceptable.

 

Whomever is (hopefully) charged to resolve this issue, should have their positioned reviewed. There is absolutely no reason to present a brick wall to loyal customers who are lacking phone service, for which you have already paid. This is abysmal management of customer service!

 

I do not want to waste more of my time on this website fishing for answers. I want a workable solution. The longer I wait, the more I will be sharing my experience on social media. I encourage other customers without service to do the same.

 

Please be professional and address your customers without further postponement.

 

 


As a big fan of PM, it's sad to see this happening. Yeah, PM should listen to you.

Big8D
Good Citizen / Bon Citoyen

Re: Public Mobile, Address Your Service Lapse!

Totally agreed, this is not acceptable!


@EnglishChips wrote:

 

Why hasn’t Public Mobile shown it’s customers the most basic courtesy by acknowledging this obvious service interruption? If you choose to forgo live personnel in addressing critical issues, it is emcumbent on you to have a system in place that immediately communicates with your customers the problem, and delivers an expected timeline for a resolution. We are not frustrated because we’ve been without service for a few hours, it has literally been days now. This is unacceptable.

 

Whomever is (hopefully) charged to resolve this issue, should have their positioned reviewed. There is absolutely no reason to present a brick wall to loyal customers who are lacking phone service, for which you have already paid. This is abysmal management of customer service!

 

I do not want to waste more of my time on this website fishing for answers. I want a workable solution. The longer I wait, the more I will be sharing my experience on social media. I encourage other customers without service to do the same.

 

Please be professional and address your customers without further postponement.

 

 


 

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