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Good Citizen / Bon Citoyen

Promotion funds not available under my account

@Moderator_Team  not sure how this works here, but I signed up before the december 31 promotion ended, the first month was suppose to be free. I do not see the credits for the first month, I paid on the 28 december and at the kiosk was asked to contact support team to have the first months credit applied to my account. 

 

Can someone help not sure if put the proper tags and all to tag the moderator team.

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Mayor / Maire

Re: Promotion funds not available under my account


@htcuser wrote:

@Moderator_Team  not sure how this works here, but I signed up before the december 31 promotion ended, the first month was suppose to be free. I do not see the credits for the first month, I paid on the 28 december and at the kiosk was asked to contact support team to have the first months credit applied to my account. 

 

Can someone help not sure if put the proper tags and all to tag the moderator team.


It's not really the first month free. It's actually for the second month where you get a credit in your Available Funds.

You shouldn't have to ask. It should just appear sometime before the end of your term.

Great Neighbour / Super Voisin

Re: Promotion funds not available under my account

Can confirm that credits appear automatically. Not for this promotion but others, 

Good Citizen / Bon Citoyen

Re: Promotion funds not available under my account

The credit should appear closer to the end of the first month.  

Highlighted
Good Citizen / Bon Citoyen

Re: Promotion funds not available under my account

The fine print for this promo said the credit was to be applied within 5 days.  In my case it wasn't applied due to The Mobile Shop rep not coding the promo properly.   It took several emails to the Mods to get it sorted out.  I would contact them if you don't have it yet as 5 days have elapsed.

Re: Promotion funds not available under my account

I’ve never seen a time of 120 hours listed for a credit to be applied at Public Mobile in my 2.5 years here.  I’ve seen upto 72 hours, and I’ve seen applied before your renewal.

 

I believe this promotion was the later.

Good Citizen / Bon Citoyen

Re: Promotion funds not available under my account


@stonechucker wrote:

I’ve never seen a time of 120 hours listed for a credit to be applied at Public Mobile in my 2.5 years here.  I’ve seen upto 72 hours, and I’ve seen applied before your renewal.

 

I believe this promotion was the later.


I'm afraid you are mistaken in this instance. 

 

The promo, cut and pasted here, stated:  " Eligible customers will be credited the 30-day rate plan amount within 5 days. These credits will count towards your next plan renewal. Eligible customers will receive a confirmation text message when the credit has been applied to your account. These details can also be found by signing in to your Self-Serve account." 

 

However, there is the possibility that the offer terms varied provice-to-province.

Re: Promotion funds not available under my account

@c70nut, thank you for pointing that out.  I was mistaken.

Re: Promotion funds not available under my account

@c70nut, can you post a screenshot of your payment history, so that we can verify if or if not the credit has been made?  Please black out any personal information.

Good Citizen / Bon Citoyen

Re: Promotion funds not available under my account

publicmobile.JPG

 

Here you go, i am on auto pay btw, so not sure when i will see the credit, i have already paid $33.30 (thats with taxes and all) on day of signup - dec 28. The fella at the kios said that i will need to talk to support online and get the credit so i do not get charged automatically on january 28.

 

That's why i am here. Also i just noticed that the payment date is Jan 26th instead of the 28, is the billing cycle not every 30 days with public mobile ? That's like 2 days ahead of time, even if you take 31 dec into consideration that's a day ahead.