Problem with activation pin

[Wendy62]

I purchased a pin and a message tells me that the pin has already been used

[Anonymous]

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@Wendy62 wrote:

But it kept saying that the voucher had already been used.  Now what do I do?

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Do you see the added amount in your Available Funds?

Are you sure you're typing in the 12 digit code and not some kind of serial number or any letters?

Have you tried entering it using the 611 service?

[Alex888]

@Wendy62 Make sure the funds haven't shown up in your account, if they haven't you will need to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Wendy62]

But it kept saying that the voucher had already been used.  Now what do I do?

[Alex888 · Accepted solution]

@Wendy62 It could take up to 48 hours for the voucher to be active.

[Wendy62]

Yes it was a voucher and I checked several times

[Wendy62]

I purchased it yesterday afternoon at Walmart and tried it on the phone at around 7 pm

[Lieux]

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@Wendy62 wrote:

I purchased a pin and a message tells me that the pin has already been used

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You mean a voucher? Did you check the exact numbers on it?

[will13am]

@Wendy62, are you referring to a voucher code?  Sometimes vouchers have a delay time before they can be used.  Where was this voucher purchased and when?