cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Dannyb123
Great Neighbour / Super Voisin

Plan

I have the money on my plan and for some reason my plan says expired just curious as to why the money hasn't been deducted 


Accepted Solutions

Re: Plan


@Dannyb123 wrote:

I have the money on my plan and for some reason my plan says expired just curious as to why the money hasn't been deducted 


Is your plan about to renew?  If your service is still working, ignore any of these warning messages.

View solution in original post


All Replies

Re: Plan


@Dannyb123 wrote:

I have the money on my plan and for some reason my plan says expired just curious as to why the money hasn't been deducted 


Is your plan about to renew?  If your service is still working, ignore any of these warning messages.

View solution in original post

Jb456
Mayor / Maire

Re: Plan

At renewal time plan goes

  • Active to expired
  • Expired to suspended with this note
  • Screenshot_20200205_002706.jpg

  • Then once system updates and collects your payment account goes suspended back to active

If phone is working ignore it.

Joewillier
Great Citizen / Super Citoyen

Re: Plan

I’m so confused 

z10user4
Mayor / Maire

Re: Plan

 @Joewillier : Did you activate in a store? Or did activate yourself (or with help) elsewhere?

 

Really...this is a text-based communication system. You need to be as descriptive as possible. Type at length. We can read. It helps us collect your facts so that we can try to help you.

Need Help? Let's chat.