Plan

[Dannyb123]

I have the money on my plan and for some reason my plan says expired just curious as to why the money hasn't been deducted 

[computergeek541 · Accepted solution]

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@Dannyb123 wrote:

I have the money on my plan and for some reason my plan says expired just curious as to why the money hasn't been deducted 

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Is your plan about to renew?  If your service is still working, ignore any of these warning messages.

[computergeek541 · Accepted solution]

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@Dannyb123 wrote:

I have the money on my plan and for some reason my plan says expired just curious as to why the money hasn't been deducted 

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Is your plan about to renew?  If your service is still working, ignore any of these warning messages.

[Jb456]

At renewal time plan goes

• Active to expired
• Expired to suspended with this note
• 

   

• Then once system updates and collects your payment account goes suspended back to active

If phone is working ignore it.

[Joewillier]

I’m so confused 

[z10user4]

 @Joewillier : Did you activate in a store? Or did activate yourself (or with help) elsewhere?

Really...this is a text-based communication system. You need to be as descriptive as possible. Type at length. We can read. It helps us collect your facts so that we can try to help you.