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Great Neighbour / Super Voisin

Plan shows expired, but says it expired next month...

It currently says: Your plan expired on Aug 9, 2019

 

On July 9th, my payment didn't go through autopay for some reason, second time that has happened, so topped up manually. It didn't take the payment. So I tried adding an extra $1, that didn't work. So set phone as lost, then set it as found.

 

That sent the payment through, but plan still showed expired today. I've been having issues messaging my girlfriend, both mine and her own messages arent going through. So I have a feeling this may be an issue.

 

Any suggestions?

Town Hero / Héro de la Ville

Re: Plan shows expired, but says it expired next month...

Contact a moderator for assistance.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Oracle

Re: Plan shows expired, but says it expired next month...

@kylehay101 Moderators are a bit slow lately so plan to cope for a few days before you have a reply. Reboot your phone, now and then, while waiting. The systems sometime catch up overnight.  


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.