03-17-2019 08:30 AM - edited 01-05-2022 06:53 AM
Hi there, i forgot to pay my bill for the month so my plan was suspended yesterday. But I paid it as soon as I found out yesterday afternoon and it still hasn’t re-activated. How long does this take? I have the right amount of available funds in there, I’m not sure what else to do. I need a working phone for work tomorrow so am a bit worried. Thanks!
Solved! Go to Solution.
03-17-2019 09:57 AM
thanks everyone!! i will try the $1 trick @Dunkman - thank you!
03-17-2019 09:55 AM
03-17-2019 09:54 AM
@Alex888 no, the call cuts off after telling me where to get an add-on.
03-17-2019 09:47 AM
As you wait for moderator response, you could also the manually loading $1 into your account. Another trick to reset or restart your account.
03-17-2019 09:47 AM
@hannah786 a écrit :thanks @Alex888. i tried what you said and got the same message, that i don't have an active LD add-on and the call isn't covered by my plan.
And if you stay on the line the call don't go through?
03-17-2019 09:46 AM
thanks @Alex888. i tried what you said and got the same message, that i don't have an active LD add-on and the call isn't covered by my plan.
03-17-2019 09:44 AM
03-17-2019 09:41 AM
ok, that's what i did. didn't work. when i try to call my husband (not long distance) to test if it's working, the msg i get is that "my account is not set up to do long-distance calls and i have to add an add-on to my plan". i read something that if i have a US calls add-on it might cause problems when i try to reactivate my plan. not sure. how long does it take for the moderators to reply?
03-17-2019 09:38 AM - edited 03-17-2019 09:39 AM
@hannah786 a écrit :Lol, so i am trying again. i hit suspend service then turned off my phone. now i'll click resume service and see what happens with my phone still off. right?
Suspend service and turned off your phone. OPEN it again and click on resume service.. find my phone...we'll get there..
03-17-2019 09:36 AM
Lol, so i am trying again. i hit suspend service then turned off my phone. now i'll click resume service and see what happens with my phone still off. right?
03-17-2019 09:34 AM
@hannah786 a écrit :What does "closed my phone" mean? Turned it off?
Yes...sorry for my english..
03-17-2019 09:34 AM
What does "closed my phone" mean? Turned it off?
03-17-2019 09:32 AM - edited 03-17-2019 09:33 AM
@hannah786 a écrit :thanks @Lieux. i didn't see anything that said "find my phone" but i suspended the service then resumed it and nothing changed.
Have you closed your phone after suspended it?
03-17-2019 09:31 AM
thanks @Lieux. i didn't see anything that said "find my phone" but i suspended the service then resumed it and nothing changed.
03-17-2019 09:25 AM
03-17-2019 09:22 AM - edited 03-17-2019 09:30 AM
@hannah786 a écrit :
@Lieux when I go to the "Lost/Stolen Phones" tab there's a button that says "Suspend Service". Is that the one I should click?
Yes.
03-17-2019 09:21 AM
03-17-2019 08:58 AM
03-17-2019 08:56 AM - edited 03-17-2019 08:59 AM
@hannah786 a écrit :Hi there, i forgot to pay my bill for the month so my plan was suspended yesterday. But I paid it as soon as I found out yesterday afternoon and it still hasn’t re-activated. How long does this take? I have the right amount of available funds in there, I’m not sure what else to do. I need a working phone for work tomorrow so am a bit worried. Thanks!
If after you tired..no TRIED ( thanks @Alex888 ) what @Alex888 said it doesn't work you can try the lost/stolen trick. Go in your self serve account and click on the tab plan/add-ons and on lost/stolen phone. Close your phone and open it again and click on find your phone. See if something change and let us know.
03-17-2019 08:36 AM - edited 03-17-2019 08:39 AM
@hannah786Did you try clicking the link at the top of your account to reactivate your plan? If there are funds in the account it shouldn't take more than a few hours.
Try restarting your phone.
If you tried and it still hasn't reactivated you will need to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437