Unfortunately you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with his phone number, account number and an explanation. It's near the end of their day and so may not get back to you until tomorrow. Put "SERVICE DOWN BUT ACCOUNT PAID" in the subject line.
It is not possible to change it without moderator assistance after a plan has expired.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
