cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Pipcan
Good Citizen / Bon Citoyen

Plan expired

My first month renewal is Jan10.  I have 2nd month free and $2 auto pay credit so account page shows available funds of $37.  In red, account status shows “plan expired”.  Should I be concerned?  Should I be doing anything?


Accepted Solutions
esjliv
Mayor / Maire

Re: Plan expired

Hello @Pipcan ,

 

If you have all your service working, please ignore it.

 

Strange that PM does this, but this is normal renewal process.

View solution in original post


All Replies
esjliv
Mayor / Maire

Re: Plan expired

Hello @Pipcan ,

 

If you have all your service working, please ignore it.

 

Strange that PM does this, but this is normal renewal process.

View solution in original post

etienneprog
Great Neighbour / Super Voisin

Re: Plan expired

Hi, 

 

I have a similar issue. The second month free promo for the holidays is not showing up. No credit applied, anything. I read again all the terms, and every conditions were followed. The chat option doesn't seem to offer any help about this specific promotion. What should I do?

Pipcan
Good Citizen / Bon Citoyen

Re: Plan expired

Mine is fine now. I looked yesterday and saw plan expired. My plan renews Jan 10, today, and all is good. Is yours Jan 11 renewal?

esjliv
Mayor / Maire

Re: Plan expired


@etienneprog wrote:

Hi, 

 

I have a similar issue. The second month free promo for the holidays is not showing up. No credit applied, anything. I read again all the terms, and every conditions were followed. The chat option doesn't seem to offer any help about this specific promotion. What should I do?


Hi @etienneprog ,

Has it been 30 days since you activated? If so, and you followed the terms of the promo, contact the moderators to inquire about it.

 

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

MayaK
Great Neighbour / Super Voisin

Re: Plan expired

My service is not working and it says plan expired. For safety I need access to my phone everyday. How can this be rectified and ensured it won’t happen again. I  set up for auto pay so not sure what’s up. Anyone?

JK8
Mayor / Maire

Re: Plan expired


@MayaK wrote:

My service is not working and it says plan expired. For safety I need access to my phone everyday. How can this be rectified and ensured it won’t happen again. I  set up for auto pay so not sure what’s up. Anyone?


When is your renewal date? Can you confirm that you services are not working? Can you make a manual payment for the cost of your plan and then see if there is a reactivate button?

Pipcan
Good Citizen / Bon Citoyen

Re: Plan expired

Is this just a quirk in the system?  I have the same plan expired message.  My renew date is Feb 9. I think I had the same message last month when I had a free month.

 

also, as of Feb 9 I requested to change from $35 to $25 plan and I prepaid the feb 9 renewal even though I am on automatic payment.  I’ll see how this works out tomorrow 

JK8
Mayor / Maire

Re: Plan expired


@Pipcan wrote:

Is this just a quirk in the system?  I have the same plan expired message.  My renew date is Feb 9. I think I had the same message last month when I had a free month.

 

also, as of Feb 9 I requested to change from $35 to $25 plan and I prepaid the feb 9 renewal even though I am on automatic payment.  I’ll see how this works out tomorrow 


Those are the usual messages you get during the renewal process. As long as your services are working there is nothing to worry about.

gmbgmb99
Great Neighbour / Super Voisin

Re: Plan expired

I had this same issue yesterday even though I am on Autopay and no changes made to account.  Submitted a ticket and it said may be 2 days which is unacceptable.

I called Wallmart to see if they had an idea.  Apparently the Autopay system has ongoing problems that are not being fixed so was told to try paying manually with my card using *611.  Tried this but would not allow me to give card # (brick wall) so I went to store and bought a payment voucher for Public and then used *611 which worked.  Try doing that.

Not happy with this since i was out of a phone for the day.  Can't believe they don't fix this permanently to avoid customer dissatisfaction.

Need Help? Let's chat.