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Good Citizen / Bon Citoyen

Plan expired yesterday

Hi! My plan expired yesterday and Im set up for auto renew but my money hasnt been taken from my account. I also tried to pay my sons bill the other day with my debit visa and it says unable to verify. I have used this card for at least 6 months or more. I had to drive to walmart and but a code. Can you help?

Mayor / Maire

Re: Plan expired yesterday

@TiffanyD  The day before renewal your plan will usually say expired/suspended, that is normal. As long as your phone keeps working it is best to not make changes to your account, has your phone stopped working?

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Mayor / Maire

Re: Plan expired yesterday


@TiffanyD wrote:

Hi! My plan expired yesterday and Im set up for auto renew but my money hasnt been taken from my account. I also tried to pay my sons bill the other day with my debit visa and it says unable to verify. I have used this card for at least 6 months or more. I had to drive to walmart and but a code. Can you help?


You will need help from the moderator here..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain your problem with your credit card..they will help you...

No change on your credit card info? Expiration date? Address?....

Re: Plan expired yesterday

@TiffanyD, clear your cache and cookies and/or use a different internet browser or 'private browsing' mode.  Sometimes account information gets clogged up on your device/computer and needs to be cleared.

 

If you've been using your debit visa for 6 months already, it's most likely a PM issue.  Please also check your bank account, and if need be, call your bank to see if there is an issue with the transactions with Public Mobile.

Town Hero / Héro de la Ville

Re: Plan expired yesterday


@TiffanyD wrote:

Hi! My plan expired yesterday and Im set up for auto renew but my money hasnt been taken from my account. I also tried to pay my sons bill the other day with my debit visa and it says unable to verify. I have used this card for at least 6 months or more. I had to drive to walmart and but a code. Can you help?


If your phone continues to work then don't worry you can ignore the message everything will be back to normal once auto-pay is processed.

Moderator

Re: Plan expired yesterday

   Hi TiffanyD,

 

 We understand how important this is for you and we really want to help you. Please, kindly contact us through the online community 
HERE. As it's a better place to get assistance with any of your inquiries to protect your privacy. 

 

Regards.
 

Mayor / Maire

Re: Plan expired yesterday


@Moderator_Team wrote:

As it's a better place to get assistance with any of your inquiries to protect your privacy.  


 @Moderator_Team 

Is the purpose of this kind of statement to cut off community participation and direct all inquiries to you? 

I understand the privacy part when needed but to generally say "any of your inquiries" shuts off the community. 

What's the point of the community then?

Moderator

Re: Plan expired yesterday

  Hi z10user4,

We apologize for the misunderstanding this might have caused. 
We truly value the job that you guys do. Kindly note that our main intention is to work along with the community as much as we can.
 
Best regards.
Good Citizen / Bon Citoyen

Re: Plan expired yesterday

Make sure that you have got enough money in your account to cover the taxes as they are not included in the bill total. They're added afterwords in the final checkout.


@TiffanyD wrote:

Hi! My plan expired yesterday and Im set up for auto renew but my money hasnt been taken from my account. I also tried to pay my sons bill the other day with my debit visa and it says unable to verify. I have used this card for at least 6 months or more. I had to drive to walmart and but a code. Can you help?




Mayor / Maire

Re: Plan expired yesterday


@wildstreak73 wrote:

Make sure that you have got enough money in your account to cover the taxes as they are not included in the bill total. They're added afterwords in the final checkout.



@wildstreak73 sorry but this is misleading.  You do NOT need to have the tax money in your available funds balance.  Taxes are added on the payment, whether that's by AutoPay, by a manual top-up, or when you purchase a voucher at a retailer or recharge.com.  Period.  If your plan costs $100, you load $100 into your self-serve account, and your credit card is charged $100 + (your tax rate depending on your province, as determined by your area code).  


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