Plan Renewal

[Monty1]

Just paid for my phone plan and my account says active but phone still isn’t working ?

[Monty1]

Yes it go suspended because I topped it up 5 days later then date I was suppose to

[srlawren]

@Monty1 was your phone working previously and then got suspended due to non-payment?  Have you tried rebooting your phone?  Sometimes that's necessary.  If that doesn't resolve it, you may need to try the lost/found trick and/or the $1 top-up trick, noted here:  https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

[ShawnC13]

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@Monty1 wrote:

Just paid for my phone plan and my account says active but phone still isn’t working ?

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You can try the Lost/Stolen Phone trick.  IF you login to your self serve and report your phone lost (this deactivates your SIM) and wait 5 minutes and report it found (reactivates the SIM) it should give your SIM and Plan an KICK and hopefully get it running again.  If that doesn't work you can

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