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Good Citizen / Bon Citoyen

Plan Expired

I'm on autopay, my plan was supposed to auto renew like it always does. But, instead today it shows my plan expired and I'm unable to use my service. My credit card is perfectly fine. 

Mayor / Maire

Re: Plan Expired


@anas38  a écrit :

I'm on autopay, my plan was supposed to auto renew like it always does. But, instead today it shows my plan expired and I'm unable to use my service. My credit card is perfectly fine. 


Yes unfortunately it happens sometimes...you can reach the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and they will help you. If you can it's better to put the money few days before your renewal date..and with the credit card in your account you will keep your 2$ credit.Smiley Wink

Mayor / Maire

Re: Plan Expired


@anas38 wrote:

I'm on autopay, my plan was supposed to auto renew like it always does. But, instead today it shows my plan expired and I'm unable to use my service. My credit card is perfectly fine. 


While you get your credit card sorted, you can use a voucher to get going. In store or online at Recharge.com. 

Model Citizen / Citoyen Modèle

Re: Plan Expired

If your service is working then don't worry about it."Plan expired" mean that that plan is no longer available as an in market plan but since you have renewed it, you still have your plan.Regarding the payment, please just check your account tomorrow and it should all fix itself.
If it doesn't look correct tomorrow you need send a private message to the Moderators explaining your situation and providing your phone number.

Good Citizen / Bon Citoyen

Re: Plan Expired

None of my credit cards work for payment  Bought two vouchers neither would apply. Spoke to a moderator who I assumed went home before my issue could be resolved  Been without service the whole day. I've never had such issues with cell service before with any other provider. So disappointed.

Mayor / Maire

Re: Plan Expired


@anas38 wrote:

None of my credit cards work for payment  Bought two vouchers neither would apply. Spoke to a moderator who I assumed went home before my issue could be resolved  Been without service the whole day. I've never had such issues with cell service before with any other provider. So disappointed.


 @anas38 

If the vouchers are still not working, try entering them in the 611 service. Make sure you're using the 12 digit code.

Good Citizen / Bon Citoyen

Re: Plan Expired

Tried phone and online. I'm entering the part that's bolded and says PIN. Neither of my vouchers will go through. Even tried the serial numbers printed on the reciept. 

Mayor / Maire

Re: Plan Expired


@anas38 wrote:

Tried phone and online. I'm entering the part that's bolded and says PIN. Neither of my vouchers will go through. Even tried the serial numbers printed on the reciept. 


No it's the PIN.

So what do you have in Available Funds? What does the status say?

Deputy Mayor / Adjoint au Maire

Re: Plan Expired


@anas38 wrote:

Tried phone and online. I'm entering the part that's bolded and says PIN. Neither of my vouchers will go through. Even tried the serial numbers printed on the reciept. 


@anas38 Several posts mentioned that they have problems encountered when buying the vouchers. May be you can consider having autopay setup and you have $2 reward on it too. Just think about it. 

Good Citizen / Bon Citoyen

Re: Plan Expired


@z10user4 wrote:

@anas38 wrote:

Tried phone and online. I'm entering the part that's bolded and says PIN. Neither of my vouchers will go through. Even tried the serial numbers printed on the reciept. 


No it's the PIN.

So what do you have in Available Funds? What does the status say?


It gives me an error and says voucher could not be added and my balance remains the same.