Plan Expired but amount owed is $0.00?

[clueberries]

My autopay seems to be broken, every billing cycle I get a text about my plan not being renewed, and I have to manually do it. I've tried re-entering my autopay information, using a different card, but nothing works. This cycle I got the same "not renwed" text message, but my amount owed is 0.00. Thanks in advance!

[Anonymous]

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@CS_Agent wrote:

  Hi Karl,

I hope that you´re doing excellent today, my name is Carlos and I´m following up on your email, as I would like to ensure myself a proper resolution is given to your case.

Please let me know if you´re still experiencing difficulties when making calls or sending texts.

I´ll be waiting for your reply to assist you further.

Best regards,

Carlos.

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Who's Karl? Would you mind solving the $15 plan before posting in "solved" threads.

[CS_Agent]

  Hi Karl,

I hope that you´re doing excellent today, my name is Carlos and I´m following up on your email, as I would like to ensure myself a proper resolution is given to your case.

Please let me know if you´re still experiencing difficulties when making calls or sending texts.

I´ll be waiting for your reply to assist you further.

Best regards,

Carlos.

[yeulmok]

Try to make the one time payment and then just check the autopay status out.

I had a similar case a few days ago.

I changed the plan, but there was balance as the autopay doesn't work.

My line was suspended, so I was able to take any call.

So, I made a payment and found the line is working.

I sent PM to the moderator team.

Actually, I didn't receive any message from the Mod team but my number seems to have no problem.

[clueberries]

I just sent a message to the mods, but my phone line is not working, but my data is.

[geopublic]

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@clueberries wrote:

My autopay seems to be broken, every billing cycle I get a text about my plan not being renewed, and I have to manually do it. I've tried re-entering my autopay information, using a different card, but nothing works. This cycle I got the same "not renwed" text message, but my amount owed is 0.00. Thanks in advance!

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Does your phone stop working and does your account get suspended?

[Jackhyf63]

Send a private message to the Moderator Team so that they can look into your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Alex888 · Accepted solution]

@clueberries First try again using the Chrome browser in incognito mode. If it still doesn't work you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437