Phone deactivated despite being on Autopay

[esoremada]

I have autopay set up for my phone plan and it worked last month, but a few days ago I got a text message saying no payment was recieved and my account would be disabled. I went to my account page online and it said the following at the top:

"Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service."

Well the same page says "You are currently registered for dynamic Autopay" and yet I just tried making a call and my account is disabled. 

Can a moderator please help me fix this.

[will13am]

@esoremada, please send a private message to the moderator team with your account information and they will be able to assist you from there.  The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.