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Great Neighbour / Super Voisin

Payment

I was charged twice in April, and now I am asked to pay again. I don't know why??

Mayor / Maire

Re: Payment

@Kimberly54 There has been problems recently with some accounts, you will need to contact the moderators. You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Mayor / Maire

Re: Payment

Hi @Kimberly54 ,

 

Sorry that happened...

 

Have you changed your plan? If you changed your plan and chose "Change now" instead of "chang on next renewal", then you are charged right away.

 

It could also be an error from the system. Can you post a screenshot of your payment history of the last 2-3 months (don't show your account number (top right) or any other personnal information...), that could help pinpoint what happened Smiley Happy

Town Hero / Héro de la Ville

Re: Payment

Log into your self serve account to check payments.  If you still have questions then try contacting a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437