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Payment

Navdan
Great Neighbour / Super Voisin

Account suspended after making payment. I purchased and used a voucher but account is still suspended.

5 REPLIES 5

duplicate threads merged

jotsang
Great Citizen / Super Citoyen

@Navdan wrote:

Account suspended after making payment. I purchased and used a voucher but account is still suspended.


You can try the lost/stolen phone trick to see if it will force an update.
1. Login to your self serve account.
2. Click on "Plan and Add-Ons" tab.
3. Click on "Lost/Stolen Phone" tab.
4. Click on "Suspend Service" button.
5. Logout and wait for a few mins.
6. Login again and get back to the "Lost/Stolen Phone" tab.
7. Click on "Resume Service" button.
8. Restart your phone.

duffer900
Town Hero / Héro de la Ville

@Navdan wrote:

Account suspended after making payment. I purchased and used a voucher but account is still suspended.


Seems to be lots of issues with suspensions lately. Best bet, contact a moderator. 

 

Send private message to MOD:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

duffer900
Town Hero / Héro de la Ville

We you looking for some help??

Navdan
Great Neighbour / Super Voisin
 
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