Payment

[superwitch1954]

First i get a message saying my service is suspended do to my payment being refused from my credit card provider so i contact  them and i was told public mobile did not put in the right month and year on my card so i go to my account and reenter my credit card and month and year still telling me the payment did not go through so i go to pay with my bank card well guess what that did not go through i have more then enough money in both places so public mobile had best fix this or i will go to another provider I have had no phone for 2 dam days  

[darlicious]

@superwitch1954 

Vouchers can be added thru 611 on your phone. Once connected press ( 1 ) then ( 1 ) again and add the 12 digit pin #. Once accepted your account should automatically renew. You may need to reboot your phone.

Vouchers bought at London Drugs, SDM, 7/11 and Shell stations are immediately valid and can be added thru 611 on the spot to renew your service. More member generated info on vouchers can be found in the voucher catalogue.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#...

[darlicious]

@superwitch1954 

Wait an hour and try again using this method....

Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already on file.

1. Reboot your device.
2. Clear your browser, use secret/incognito mode in firefox, chrome or safari.
3. Choose replace card rather than remove card.
4. Copy your address from your billing statement.
5. Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
6. Do not put a space in the postal code. X0X0X0 not X0X 0X0.
7. USE ALL CAPS if necessary.
8. Do not use autofill. Type everything manually.

Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from the moderators.

Go to make a payment. Choose the "other amount" option and add $1 more than the amount owing and submit the payment. If that is successful go back to your overview page and if it does not say active  click on the reactivate button. If that works log out and reboot. If that does not work and your payment is in your balance rather than showing $1 then go to the usage or plans page. Click on lost/stolen and suspend your service. Log out/in. Resume your service. Your balance should now be $1. Log out and reboot

[NDesai]

@superwitch1954 Have you tried making a manual payment? Your address should also match with your billing address on your card. Alternatively, you can purchase PM vouchers from some gas stations and retail stores or online at recharge.com with additional fees).