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Great Neighbour / Super Voisin

Payment

I activated my account on Dec 22 and I see public mobile put $56.70 on my credit card on that date. Now I got notice my first payment is due on Jan 1st. So did I get charged $56.70 for 9 days of service.


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Mayor / Maire

Re: Payment


@scamie wrote:

I activated my account on Dec 22 and I see public mobile put $56.70 on my credit card on that date. Now I got notice my first payment is due on Jan 1st. So did I get charged $56.70 for 9 days of service.


Common issue yesterday and today. Check http://selfserve.publicmobile.ca and see that your renewal date is still the correct date, and you can ignore this message.

View solution in original post


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Model Citizen / Citoyen Modèle

Re: Payment


@scamie wrote:

I activated my account on Dec 22 and I see public mobile put $56.70 on my credit card on that date. Now I got notice my first payment is due on Jan 1st. So did I get charged $56.70 for 9 days of service.


I've heard about a few people getting these texts. Can you please log in to your self-serve account and check what it says?

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Good Citizen / Bon Citoyen

Re: Payment

My son has $10 plan for 50 texts and 50 minutes talk..he used it up and even though there was enuf money to immediately renew, it wouldn't let me so I purchased him unlimited texting for $8..5 days later when his original plan was to be renewed, he no longer had any texting so I'm going to have to pay the full  $10 again to renew his plan and lose the $8 I recently spent on unlimited texting cause he has nothing now!

Highlighted
Mayor / Maire

Re: Payment


@scamie wrote:

I activated my account on Dec 22 and I see public mobile put $56.70 on my credit card on that date. Now I got notice my first payment is due on Jan 1st. So did I get charged $56.70 for 9 days of service.


Common issue yesterday and today. Check http://selfserve.publicmobile.ca and see that your renewal date is still the correct date, and you can ignore this message.

View solution in original post

Highlighted
Mayor / Maire

Re: Payment


@bullcrap1 wrote:

My son has $10 plan for 50 texts and 50 minutes talk..he used it up and even though there was enuf money to immediately renew, it wouldn't let me so I purchased him unlimited texting for $8..5 days later when his original plan was to be renewed, he no longer had any texting so I'm going to have to pay the full  $10 again to renew his plan and lose the $8 I recently spent on unlimited texting cause he has nothing now!


Sorry, @bullcrap1 , but the $8 texting add on you purchased is likely for use in the US, there is no texting addon for Canada as all PM plans have unlimited texting now. Sorry.

 

You might ask nicely to @Moderator_Team and see if they'll return your $8 to his account; however, ordinarily there are no refunds so you're at the mercy of the mods. They've been merciful in the past.

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Model Citizen / Citoyen Modèle

Re: Payment

@bullcrap1 

Have you considered that $15 plan: 100min outgoing, unlimited incoming calls, unlimited texting, and 250mb of data? It may end up saving you money in the long term at this rate.

Plan link: https://www.publicmobile.ca/en/bc/plans/15for250MB-3Gspeed

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Mayor / Maire

Re: Payment


@scamie wrote:

I activated my account on Dec 22 and I see public mobile put $56.70 on my credit card on that date. Now I got notice my first payment is due on Jan 1st. So did I get charged $56.70 for 9 days of service.


Better to seek for the moderator's clarification: click the "?" in lower right side of the page, type "contact moderator", and follow directions.

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Mayor / Maire

Re: Payment


@pmcell wrote:

@bullcrap1 

Have you considered that $15 plan: 100min outgoing, unlimited incoming calls, unlimited texting, and 250mb of data? It may end up saving you money in the long term at this rate.

Plan link: https://www.publicmobile.ca/en/bc/plans/15for250MB-3Gspeed


Yes, this plus a $5-500 minute outgoing add on that doesn't expire until you use it is the ultimate plan for a teenager or even younger cell phone user. Keeps them connected and safe.

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Mayor / Maire

Re: Payment


@scamie wrote:

I activated my account on Dec 22 and I see public mobile put $56.70 on my credit card on that date. Now I got notice my first payment is due on Jan 1st. So did I get charged $56.70 for 9 days of service.


@scamie  That text was sent out in error, please ignore. Your next renewal will be 30 days after Dec 22, to verify dial 611 from your phone and listen for your next renewal date.

Highlighted
Mayor / Maire

Re: Payment


@bullcrap1 wrote:

My son has $10 plan for 50 texts and 50 minutes talk..he used it up and even though there was enuf money to immediately renew, it wouldn't let me so I purchased him unlimited texting for $8..5 days later when his original plan was to be renewed, he no longer had any texting so I'm going to have to pay the full  $10 again to renew his plan and lose the $8 I recently spent on unlimited texting cause he has nothing now!


As you've discovered, we can't renew plans early. We need moderator assistance to do so.

Another option is to use a wifi texting program like Textnow etc.

The calling add-ons are good for these plans but as already mentioned...there are no texting add-ons for Canada.