Payment went through but phone not working

[Lilushsv]

Paid on Sunday manually but my phone is still not working- what can I do?

bank statement shows payment went through 

thanks 

[Lilushsv]

Thank you! Rebooting phone worked!

[Lilushsv]

Works now! Shutting on and off helped

 Thanks 😊 

[Lilushsv]

Thank you! This worked!

[esjliv]

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@Lilushsv wrote:

Paid on Sunday manually but my phone is still not working- what can I do?

bank statement shows payment went through 

thanks 

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Hello @Lilushsv ,

Have you gotten your services working yet? f not, what model phone do you have?

Also, you can try one or more of the below:

*reset network settings

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

[Meow]

Do you have another phone where you can check your PM SIM card?

What your PM account page says? Does it say 'Active'?

Do NOT contact Moderators right away as suggested above. Let US try to help you first!

[Triguy]

Check your account status.  Try shutting down and phone and then turn it back on.

[Anonymous · Accepted solution]

@Lilushsv 

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone means to turn off your phone and turn it back on again.

if you still not working you have to Submit a ticket to customer service by Moderator Team,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.

• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, if you know it,
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck

[Anonymous]

 @Lilushsv : Does your self-serve account show as active? Calls in/out? Texts in/out? Browse internet? Minutes left on $15 plan?