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Payment question

Maksim59
Great Neighbour / Super Voisin

I was due 28.00$ on Oct. 2 and paid (I think). Now it says my account is due 0$ and has 28$ available funds. I'm a little confused, isn't it supposed to say due 28.00$ and available 28.00$ and then on oct. 2 it should say 0$ due and 0$ available. Thanks.

eVh2IVc

2 REPLIES 2

Acekiller
Deputy Mayor / Adjoint au Maire

Don't worry, you are fine.  I agree it really should show $28 due with $28 available, but what PM really meant is that no additional payment required.

Luddite
Oracle
Oracle

The system is reporting that your Available Funds are enough for your plan and no payment is required. The funds will not actually be used until after mid-night tomorrow. As long as your phone keeps working ignore any messages about expiry and suspension that appear in your account. 

Additional info here: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs...


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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