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Payment not working

Hannahkinngg
Great Neighbour / Super Voisin

Just bought a payment voucher and every time I type in the 12 digit pin it says it is invalid and it is legible on the receipt.

5 REPLIES 5

Jackhyf63
Town Hero / Héro de la Ville

Many people have reported that vouchers purchased sometimes take more than 24 hours to be activated.If the vouchers still not working Please send a private message to MOD.

Patrick_R
Great Citizen / Super Citoyen

I hope you get a speedy resolution

foreveryeg
Good Citizen / Bon Citoyen

I've in past had activation problems when buying top ups or gift cards sometimes its just about having to wait a bit and sometimes it's the stores fault and they messed up. Rest assured I know you'll get it figured out! 

Patrick_R
Great Citizen / Super Citoyen

Ive heard it can be similar to like paying a bill online takes time to registrar.

 

Like someone else mentioned if you dont get a paid message in a reasonable amout of time alert a monitor.

 

Good luck!

austinhuang
Town Hero / Héro de la Ville

Some retailers may be slow to upload voucher PINs to the system (See here). Wait patiently.

Ask a moderator (Can take up to 48 hrs, 1 message at a time) if you require further assistance.

 

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