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Great Neighbour / Super Voisin

Payment not applied

So I tried to reload my phone plan and while it says on my credit card payments the payment was taken, my account says there was an issue and will not apply the payment to my account. Can you please help??

Great Neighbour / Super Voisin

Re: Payment not applied

Never mind it went thru Smiley Happy 

Highlighted
Town Hero / Héro de la Ville

Re: Payment not applied

@twilightmyst72There have been some system problems the last few days, you will need to contact the moderators. You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

FYI, to edit your posts just click the three dots in the top right corner of your post Smiley Happy

Great Neighbour / Super Voisin

Re: Payment not applied

Thanks Smiley Happy 

Great Neighbour / Super Voisin

Re: Payment not applied

I want to change my plan ,but I can't change plan now and must wait until next renewal date.
Why?

Mayor / Maire

Re: Payment not applied


@cindy2018 wrote:

I want to change my plan ,but I can't change plan now and must wait until next renewal date.
Why?


So you clicked on Change Plan and chose a plan to change to...now at the bottom there should be two buttons 1) Change plan now 2) Change on next renewal date. Are these not available to you?

If you do Change plan now you will lose what you've already paid for your current plan. There are no refunds or pro-rating.

Good Citizen / Bon Citoyen

Re: Payment not applied

Hello,

I just made a payment colling *611 & using my registered credit card as usual. However the payment it was not applied. I log in into my account, and it says "Your service is currently suspended due to insufficient funds". My current plan Cycle is $33, Available funds: $33, & Amount due $0.00.

 

I tried to pay again, but when I call *611 it says my current amount due in my plan is $0. If I check my account balance it says my balance is $33. I called the bank and they said the amount was already taking from my credit card.

 

When I log into my account, i click reactivate current plan. Then. pop up the make a payment option; then, I click submit and pop up "Sorry, the minimum payment accepted is $1.00 and the maximum payment accepted is $300.00"

 

I dont have phone service, any help to reactivate my account, please

Mayor / Maire

Re: Payment not applied

@Paquirri  - Something went wrong with your payment processing.  you can try to add $1 to your account.  There is a good chance that this will re-activate your plan.  The $1 will be left in your account balance for you to use next month, etc.  If that doesn't work, you will need to contact the moderator team via private message and ask them to help you with this issue.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 8AM-Midnight(EST) & Sat/Sun 8AM-10:00PM(EST)

Great Neighbour / Super Voisin

Re: Payment not applied

My account balance has $27 .

Mayor / Maire

Re: Payment not applied

@cindy2018 

Message deleted...

- ops.  Confused the two different issues in this same thread...