So I tried to reload my phone plan and while it says on my credit card payments the payment was taken, my account says there was an issue and will not apply the payment to my account. Can you please help??
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@twilightmyst72There have been some system problems the last few days, you will need to contact the moderators. You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
FYI, to edit your posts just click the three dots in the top right corner of your post
I want to change my plan ,but I can't change plan now and must wait until next renewal date.
So you clicked on Change Plan and chose a plan to change to...now at the bottom there should be two buttons 1) Change plan now 2) Change on next renewal date. Are these not available to you?
If you do Change plan now you will lose what you've already paid for your current plan. There are no refunds or pro-rating.
I just made a payment colling *611 & using my registered credit card as usual. However the payment it was not applied. I log in into my account, and it says "Your service is currently suspended due to insufficient funds". My current plan Cycle is $33, Available funds: $33, & Amount due $0.00.
I tried to pay again, but when I call *611 it says my current amount due in my plan is $0. If I check my account balance it says my balance is $33. I called the bank and they said the amount was already taking from my credit card.
When I log into my account, i click reactivate current plan. Then. pop up the make a payment option; then, I click submit and pop up "Sorry, the minimum payment accepted is $1.00 and the maximum payment accepted is $300.00"
I dont have phone service, any help to reactivate my account, please
@Paquirri - Something went wrong with your payment processing. you can try to add $1 to your account. There is a good chance that this will re-activate your plan. The $1 will be left in your account balance for you to use next month, etc. If that doesn't work, you will need to contact the moderator team via private message and ask them to help you with this issue.
Click here to send the moderator team a private message. Their hours are: Mon-Fri 8AM-Midnight(EST) & Sat/Sun 8AM-10:00PM(EST)