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Great Neighbour / Super Voisin

Payment issue

Hi there.

I am trying to pay my $35 plan for August. It says its Suspended, and i cannot add funds on *611 or my slef serve. need my phone ASAP please HELP..

self serve says its on hold.. whatver that means 

Oracle

Re: Payment issue


@antonthegreat wrote:

Hi there.

I am trying to pay my $35 plan for August. It says its Suspended, and i cannot add funds on *611 or my slef serve. need my phone ASAP please HELP..

self serve says its on hold.. whatver that means 


Has your phone stopped working too?


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Model Citizen / Citoyen Modèle

Re: Payment issue

on the renewal day, if you see the message "your plan expired.." but your phone still working, you just ignore the message. 

Great Neighbour / Super Voisin

Re: Payment issue

the phone does not work. Says "Sorry your plan has expired please call *611..." so no phone no nothing, it expired today Aug 13

Mayor / Maire

Re: Payment issue


@antonthegreat wrote:

the phone does not work. Says "Sorry your plan has expired please call *611..." so no phone no nothing, it expired today Aug 13


@antonthegreat  How are you trying to add funds? Voucher or credit card?

Mayor / Maire

Re: Payment issue

If you have a valid credit card on file, you can try calling 611 and renewing your plan. Alternative is to get a voucher at the Tire and call 611 to add it to your acct.

Model Citizen / Citoyen Modèle

Re: Payment issue

@antonthegreat When you say you can't add funds through self serve online, what error message do you get? Are you using a valid credit card? You could try to purchase a voucher and use that. 

 

The best way to avoid this happening is to have autopay established and to have a valid credit card on file, so there will be no interruption of service. 

 

If aren't able to use a voucher or add funds through 611 or through self-serve, then contact a moderator through this link, Please note it takes aprox. 48-72 hours (2-3 days) to receive a reply. 

 

Here is the link:

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Great Neighbour / Super Voisin

Re: Payment issue

Bought the Payment voucher for cash

Mayor / Maire

Re: Payment issue


@antonthegreat wrote:

Bought the Payment voucher for cash


@antonthegreat  Ok, go into selfserve and hit the re-activate button then enter the voucher pin number. Does it work?

Re: Payment issue


@antonthegreat wrote:

Bought the Payment voucher for cash


Where did you buy the voucher?  It seems stores owned by the Loblaws organization are on about a 2-day delay.  What number are you trying to type in, and into which method (611 or website)