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Great Neighbour / Super Voisin

Payment issue.

I have $10 available balance in my account and I want to use it to for my basic plan. But whenever I head to the payment page I'm always given the credit card payment option which I don't want to use. Please help.

Mayor / Maire

Re: Payment issue.


@slackira wrote:

I have $10 available balance in my account and I want to use it to for my basic plan. But whenever I head to the payment page I'm always given the credit card payment option which I don't want to use. Please help.


@slackira When is your renewal date? The system will automatically use your $10 in your account balance first during renewal so there is nothing for you to do. 

Town Hero / Héro de la Ville

Re: Payment issue.

You cannot force the payment of the plan, it is done automatically

If you try to pay you are actually trying to load the account with more funds

The system will take care off it. If you have enough on the account, nothing to do on your part. If your account states expired, don't worry give it up to 16 hours the payment will go through. Aas long as your features are all working, you are fine

Great Neighbour / Super Voisin

Re: Payment issue.

It says august 27th. But I'm out of minutes and need to make an urgent call. What do I do?

Town Hero / Héro de la Ville

Re: Payment issue.


@slackira wrote:

It says august 27th. But I'm out of minutes and need to make an urgent call. What do I do?



Best options buy 500 minutes fur 5 , they don't expire they role into next month and stay with you as long a you keep your account.

Next best option reach out to moderators to renew you early, it may take 2 days. Another option is to switch to 15 plan and schedule switch back to10 plan right away for the next renewal ( as they announced that10 plan may disappear, if you switch to 15 now and right away schedule the switch to 10 inn 30 days you will lock in 10 plan)

i find 15 great upgrade, you get unlimited incoming small data that you can use with textnow to have unlimited canada and usa calling and you get unlimited texting too.

But if you didn't use phone except for emergencies, 5 addon is best.

Model Citizen / Citoyen Modèle

Re: Payment issue.

@slackiraWhat is your plan? To force an early renweal of plan you either have to pay more or less. Either way your balance will be used first before your payment method will be used.

Mayor / Maire

Re: Payment issue.


@slackira wrote:

It says august 27th. But I'm out of minutes and need to make an urgent call. What do I do?


@slackira  Always a good idea to have backup. Just use $5 from your balance and purchase the 500 minute Canada wide talk addon. The addon never expires and can be used when your plan runs out of minutes until it is all used up.

Great Neighbour / Super Voisin

Re: Payment issue.

Need help to make a payment by credit card to reactivate the account. 

 

Town Hero / Héro de la Ville

Re: Payment issue.


@GinYVR wrote:

@slackiraWhat is your plan? To force an early renweal of plan you either have to pay more or less. Either way your balance will be used first before your payment method will be used.



It looks like 10 as they ran out of minutes, but i didn't think this through as they say my base plan, not my plan, so it may be 15. 

If they have15 plan and still some data, cheapest to install rextnow i guess and they can call.

Just remember to limit background data and it will cost you about 30megs per month on low use.

Mayor / Maire

Re: Payment issue.


@vicyee wrote:

Need help to make a payment by credit card to reactivate the account. 

 


@vicyee  Dial 611 from your phone listen yo the prompts and select the make a payment option.