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Great Neighbour / Super Voisin

Payment issue

I made my payment and my plan is $57 a month, I paid $60 but they said I still owe $12 plus the $3 left in my fund which total is $15? Why?

Mayor / Maire

Re: Payment issue


@farealol  a écrit :

I made my payment and my plan is $57 a month, I paid $60 but they said I still owe $12 plus the $3 left in my fund which total is $15? Why?


Could you post a screenshot of your payment page with no personal information and someone will probably tell you what happened.

Oracle

Re: Payment issue


@farealol wrote:

I made my payment and my plan is $57 a month, I paid $60 but they said I still owe $12 plus the $3 left in my fund which total is $15? Why?


Can you get a screenshot of your payment page with all personal information removed.   Was the $57 including tax as PM doesn't list taxes in plan pricing.  So if you can get us a screenshot that will help us give you an idea of what your next step would be.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Mayor / Maire

Re: Payment issue


@farealol wrote:

I made my payment and my plan is $57 a month, I paid $60 but they said I still owe $12 plus the $3 left in my fund which total is $15? Why?


Have you changed to a different plan recently ? Can you post a screenshot of your plan detail with persoanl info deleted.

Great Neighbour / Super Voisin

Re: Payment issue

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Great Neighbour / Super Voisin

Re: Payment issue

25CF351F-7CF7-4705-BBC3-4D4C17BE58F5.png

 

Great Neighbour / Super Voisin

Re: Payment issue

F2C9FDCF-9837-41B8-8FD9-1902789FDA90.png

 

Great Neighbour / Super Voisin

Re: Payment issue

You have a remaining balance on you account so your next payment will be $57 plus tax