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Payment issue

Shirleywalker
Great Neighbour / Super Voisin

I got charged extra how can I get a refund 

4 REPLIES 4

Shirleywalker
Great Neighbour / Super Voisin

Screenshot_20181205-075651_Chrome.jpg

 

The last 3 charges taken from my account charges I didnt want 

Kaltonic
Good Citizen / Bon Citoyen

I also made a payment today and says I got no service =(

mimmo
Retired Oracle / Oracle Retraité

Can you provide extra details? What you think happened the over charge amount? Etc.

 

Typically most overcharges are related to.

1) people not realizing taxes are not included in the website price

2) people doing an immediate plan change vs a future one

3) trying multiple times to process a payment.

RobertQc
Mayor / Maire

@Shirleywalker wrote:

I got charged extra how can I get a refund 


@Shirleywalker

 

I suggest sending a message to the moderator team. Click this to send them a message. Remember to give a full description of your issue with as much detail and include your name, account number and/or phone number and pin number so they don’t send you a message back asking for more details.

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