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Great Neighbour / Super Voisin

Payment issue

I got charged extra how can I get a refund 

Mayor / Maire

Re: Payment issue


@Shirleywalker wrote:

I got charged extra how can I get a refund 


@Shirleywalker

 

I suggest sending a message to the moderator team. Click this to send them a message. Remember to give a full description of your issue with as much detail and include your name, account number and/or phone number and pin number so they don’t send you a message back asking for more details.

Mayor / Maire

Re: Payment issue

Can you provide extra details? What you think happened the over charge amount? Etc.

 

Typically most overcharges are related to.

1) people not realizing taxes are not included in the website price

2) people doing an immediate plan change vs a future one

3) trying multiple times to process a payment.

Good Citizen / Bon Citoyen

Re: Payment issue

I also made a payment today and says I got no service =(

Great Neighbour / Super Voisin

Re: Payment issue

Screenshot_20181205-075651_Chrome.jpg

 

The last 3 charges taken from my account charges I didnt want