Payment discrepancy - self-serve portal

[ghotte]

Just went to the self-serve portal to pre-pay (or top up my plan.) Used the drop-down menu to select "Pay amount due" and submitted the payment request which was followed by confirmation. 

Subsequently checked my credit card statement and a transaction amount which was different was presented.

(I can provide back-up for both of these instances.)

Please advise.

[mimmo · Accepted solution]

Did you take local taxes into account?

Some details on both figures would help.

[mimmo · Accepted solution]

Did you take local taxes into account?

Some details on both figures would help.

[ghotte]

My plan is $62 and the amount charged was $70.06 (see attachments below.) 

It may be taxes but not certain b/c I'm normally charged the former amount. 

[ghotte]

Simple calculation shows it's 13% added taking the total to $70.06

Thanks for the note

[Korth]

@ghotte

This is a public forum, you might want to adjust that screenshot to obscure your personal information.