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Model Citizen / Citoyen Modèle

Re: Payment difficulty


@BCB wrote:

Hello, 

Thank you for your response. I have tried multiple times over the last two weeks. 

 


So nothing has changed in regards to your credit card? No replacement, new expiry, cbc etc.. and the billing address? On the statement is it in capital letters ? Has anything changed with it from your previous statement. And you've used the card in the last day or so.?.So it definetly works.

BCB
Good Citizen / Bon Citoyen

Re: Payment difficulty

If my payment doesn't go through and it continues to not accept my credit cards what do you suggest I do at that point? Will my phone be cut off immediately?

Mayor / Maire

Re: Payment difficulty

@BCBYou could contact the moderators.. and yes your phone will be cut off if you don't have a balance in your account enough to cover the plan you want to purchase for the next 30 days.

Re: Payment difficulty


@BCB wrote:

If my payment doesn't go through and it continues to not accept my credit cards what do you suggest I do at that point? Will my phone be cut off immediately?


If you do not have enough balance in your Public Mobile account when the system attempts to renew your plan, you service will stop working.

 

There are other ways to pay including purchasing a top up voucher from a retail store. Hopefully, the credit card payment can be sorted before such steps need to be taken.

Model Citizen / Citoyen Modèle

Re: Payment difficulty


@BCB wrote:

If my payment doesn't go through and it continues to not accept my credit cards what do you suggest I do at that point? Will my phone be cut off immediately?


Yes contact the moderators via Simon (?) They are responding quite quickly...within a day. You still have lots of time to sort this out. It could just be the pm site and your account is glitchy. If your card information is on your account you can phone 611 and top it up that way.

Model Citizen / Citoyen Modèle

Re: Payment difficulty


@darlicious wrote:

@BCB wrote:

If my payment doesn't go through and it continues to not accept my credit cards what do you suggest I do at that point? Will my phone be cut off immediately?


Yes contact the moderators via Simon (?) They are responding quite quickly...within a day. You still have lots of time to sort this out. It could just be the pm site and your account is glitchy. If your card information is on your account you can phone 611 and top it up that way.

I think @sunflowershine  was thinking you were trying to renew your plan early. And you were not trying to pay...but just add to your current balance so there is enough funds to cover the amount due on your renewal date. Correct?


 

Mayor / Maire

Re: Payment difficulty


@BCB wrote:

If my payment doesn't go through and it continues to not accept my credit cards what do you suggest I do at that point? Will my phone be cut off immediately?


@BCB  If the onetime payment isn't going through then the Autopay will also not work. Sounds like a security lock has been triggered by the PM system and needs to be cleared by the moderator team before you can use your credit card again.

 

If the issue hasn't been resolved by your renewal date another option in addition to purchasing a voucher from a retail location you can use ding.com or recharge.com to find your account.

Model Citizen / Citoyen Modèle

Re: Payment difficulty


@geopublic wrote:

@BCB wrote:

If my payment doesn't go through and it continues to not accept my credit cards what do you suggest I do at that point? Will my phone be cut off immediately?


@BCB  If the onetime payment isn't going through then the Autopay will also not work. Sounds like a security lock has been triggered by the PM system and needs to be cleared by the moderator team before you can use your credit card again.

 

If the issue hasn't been resolved by your renewal date another option in addition to purchasing a voucher from a retail location you can use ding.com or recharge.com to find your account.


@BCB 

@geopublic  is probably right. If your card works elsewhere and you've confirmed that with the issuer the pm computer has triggered the security lock. Or a glitch when you first tried to pay and before it fixed itself you had made too many attempts and that triggered the security lock. Either way you need the moderators help. Worst case scenario you go online or find a retailer that does instant top ups via your phone number. If you use a voucher try it thru 611 to avoid using your account until fixed. But you have at least a week so it 'll all be sorted by then.

Great Neighbour / Super Voisin

Re: Payment difficulty

Yesterday I made a $25 one time payment to my account using my credit card on file.  This top up is necessary so that I can purchase a USA roaming add on this Friday.  My account balance has not increased as expected.

Mayor / Maire

Re: Payment difficulty


@tedtherrien wrote:

Yesterday I made a $25 one time payment to my account using my credit card on file.  This top up is necessary so that I can purchase a USA roaming add on this Friday.  My account balance has not increased as expected.


Log into My Account / Data and Add-ons...perhaps you bought the 10 Day US Roaming add-on already ?