@Steve13 wrote:
Yes, the sim card is activated, but I cannot access my account nor did I receive any kind of confirmation to the email address provided.
Hi @Steve13 are you porting your number from another provider? Since your credit card got charge, porting must be in progress. Give the system an hour to resettle, clear the cache and cookies on your device https://bit.ly/2AYhY2a , then try to log in again in your self serve account https://selfserve.publicmobile.ca/
If you are porting your number into Public Mobile, for additional security, your previous service provider may also send an SMS text to validate the transfer. Follow the instructions in the message within 90 minutes to approve the number transfer.
If you have missed the 90 minute window to respond, we will send you an SMS with instructions on how to re-initiate the transfer by calling our Porting team.
The SMS will read as follows:
Public Mobile Msg: The request to move your phone number to Public Mobile has timed out. Don't worry, you can easily re-initiate the transfer. Please call our Porting Team at 1-***to authorize your number transfer.
Please note that the Porting Team at *** is only available during business hours.
Tips:
- Keep the old account's device on with the SIM card inside to receive the validation message. If that’s not possible, please ensure you can access the SIM from a different device.
- Be sure to check all texts that could go to any other members on the old account and any junk or spam folders.
