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Good Citizen / Bon Citoyen

Re: Paying for plan with account balance

pm3.PNGThanks for assisting maybe this picture will help you understand more hopefully.....I did not put the $25 on the account. Shouldn't the amount on the balance be able to cover the amount due regardless of the plan being $45

Mayor / Maire

Re: Paying for plan with account balance

Anyway the available funds are not sufficient to cover your plan....I don't know where the 25$ come from...

Good Citizen / Bon Citoyen

Re: Paying for plan with account balance

Okay so the amount due is incorrect?

 

Mayor / Maire

Re: Paying for plan with account balance

No it's correct...you still need to pay 19$ to top-up your account.. @candice1

Good Citizen / Bon Citoyen

Re: Paying for plan with account balance

Okay i think i understand now, how do i set up autopay though?

Mayor / Maire

Re: Paying for plan with account balance

@stonechucker or @RobertQc could you have a loock here..I'm not sure if I understood well @candice1...

Mayor / Maire

Re: Paying for plan with account balance

Here @candice1..

D6E9FF15-A8BA-4B02-9F06-219A8524919E.png

MANAGE AUTOPAY.... on right... 

Mayor / Maire

Re: Paying for plan with account balance


@candice1 wrote:

Okay i think i understand now, how do i set up autopay though?


HI, so yes your plan is $45 and you have $26 in available funds. You can use what is available but in order to renew the current plan you need to add the $19 that it says. I suggest looking at the plans and deciding which you would like prior to adding funds. As soon as you add enough phones the plan will renew and use up the funds.

To add a CC or Debit card just click on the autopay tab. 

Take a look at the $40 plan, it is very popular.

 

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Good Citizen / Bon Citoyen

Re: Paying for plan with account balance

Okay im using a laptop so i dont have those options

Mayor / Maire

Re: Paying for plan with account balance

Ok...it's not here @candice1 but in your selfserve account....