cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Great Neighbour / Super Voisin

Paying for plan with account balance

Hello, I'm trying to pay for my plan and it won't let me even though I have enough money in my account, the plan I got last month was the $20 dollar Unlimited talk province wide, I have 24 dollars in my account and it won't take it. How do I pay it?

Mayor / Maire

Re: Paying for plan with account balance

If your service hasn't stopped working and today is your renewal date, don't do anything.

It's normal for your selfserve account to show that you are in expired status (or something like that) for a day, don't worry Smiley Wink

Mayor / Maire

Re: Paying for plan with account balance


@Mittens10 wrote:

Hello, I'm trying to pay for my plan and it won't let me even though I have enough money in my account, the plan I got last month was the $20 dollar Unlimited talk province wide, I have 24 dollars in my account and it won't take it. How do I pay it?


You don't need to try and pay. If you have sufficient funds it will take it automatically.

 

EDIT: As @Someone_here mentioned, if you still have service don't worry about it. If you do not have service let us know.

 

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Great Neighbour / Super Voisin

Re: Paying for plan with account balance

Okay, thank you for the quick response! I do still have service, I thought I didn't though as it said it was expired. If they take my money, I will accept your reply as a solution 🤗

Mayor / Maire

Re: Paying for plan with account balance


@Mittens10 wrote:

Hello, I'm trying to pay for my plan and it won't let me even though I have enough money in my account, the plan I got last month was the $20 dollar Unlimited talk province wide, I have 24 dollars in my account and it won't take it. How do I pay it?


When is your renewal date?

If your renewal date is a few days away, you can wait a few days.

You cannot renew early using your self-serve account.  You need moderator to renew the same plan early for you.  But you can renew early with a plan change yourself.

Mayor / Maire

Re: Paying for plan with account balance


@Mittens10 wrote:

Hello, I'm trying to pay for my plan and it won't let me even though I have enough money in my account, the plan I got last month was the $20 dollar Unlimited talk province wide, I have 24 dollars in my account and it won't take it. How do I pay it?


If your available funds are equal or greater than the plan cost the system will simply deduct the plan cost from the available funds on your renewal day. You don't have to do anything (in fact, once the process is started you should just let it do it's thing and don't get involved in any way, no matter how scary all those red notifications look like. As long as you can use your phone that stuff is just part of the ride here at Public Mobile.

 

In terms of payment: the system will first convert any  rewards (auto pay being the "easiest") into available funds, then takes the plan cost from the available funds, and only then, if there are not enough available funds, it will go and charge the remainder and the according taxes to your credit card.

Mayor / Maire

Re: Paying for plan with account balance


@Mittens10 wrote:

Okay, thank you for the quick response! I do still have service, I thought I didn't though as it said it was expired. If they take my money, I will accept your reply as a solution 🤗


You are welcome. If for some reason the service stops there are a few tricks you can try to activate it again.

 

Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
Logout and wait a few minutes then login and select found phone.
This will not blacklist your phone.

Others found adding $1 to your account works too

Mayor / Maire

Re: Paying for plan with account balance

@Mittens10

 

On the day your payment is due, then here's what to expect:
1. Expiration of completed period. Account will show "plan expired" sometime before midnight tonight.
2. Conversion of all rewards (including autopay) to available funds at midnight; rewards reset. Payment not collected yet at this point.  Account will show "Your account has been suspended" in big red letters.
3. In early hours of the morning, available funds will be used (if any), credit card will be charged (if necessary), plan will be renewed. Account status will then show "active."

Mayor / Maire

Re: Paying for plan with account balance


@Mittens10 wrote:

Okay, thank you for the quick response! I do still have service, I thought I didn't though as it said it was expired. If they take my money, I will accept your reply as a solution 🤗


Thanks, hope everything goes as planned Smiley Happy 

Mayor / Maire

Re: Paying for plan with account balance

To flesh out RobertQc's chronology:

 

At 7pm ET it'll say Plan Expired in red.

At 00:00 ET it'll say suspended.

Around 12:20am ET it'll convert any rewards into Available Funds.

Around 2am ET it'll renew from Available Funds and if not enough there it'll go to autopay for the rest and if that doesn't succeed then it will stay suspended and turn off the service. Until then your service should stay working. Don't worry about all the dire warnings until your service stops working.

Then finally around noon ET if all is good you'll get a text saying all is good.