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Great Neighbour / Super Voisin

Paying Double of my Plan

Why was my bill doubled this month? I used some of my data, but did not go over the limit.

Model Citizen / Citoyen Modèle

Re: Paying Double of my Plan

@sandrinem 

 

Can you take a screenshot to show what the charge was and what does it say beside the charge?  There should be an explanation for the charge.

 

If you need to contact a moderator, here is the link but know the response time is aprox. 48-72 hours (2-3 days)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Oracle

Re: Paying Double of my Plan

@sandrinem  best to post a screenshot of your payment history.   PM does not douple charge for overages.  

Good Citizen / Bon Citoyen

Re: Paying Double of my Plan

That's very strange, could you add any more details on the issue?! Just trying to figure out more about your plan and payment so I can help out.

Mayor / Maire

Re: Paying Double of my Plan


@sandrinem wrote:

Why was my bill doubled this month? I used some of my data, but did not go over the limit.


@sandrinem  Check the dates carefully. If your previous renewal was July 1st, then it's possible your recent renewal was July 31st. Same month but different 30 day renewal periods.

Model Citizen / Citoyen Modèle

Re: Paying Double of my Plan

@sandrinem did you maybe first reactivate and then make a plan change and apply it immediately?  

Great Neighbour / Super Voisin

Re: Paying Double of my Plan

I did not change my plan. I payed for my plan on July 12, 2019. Therefore, I payed again for it on August 12, 2019. The plan remained the same: 15 $ for 30 days.

Mayor / Maire

Re: Paying Double of my Plan


@sandrinem wrote:

I did not change my plan. I payed for my plan on July 12, 2019. Therefore, I payed again for it on August 12, 2019. The plan remained the same: 15 $ for 30 days.


For us to help clarify, we'll need those screen snips of your payment history.

Or you'll need to wait for moderator assistance.

Mayor / Maire

Re: Paying Double of my Plan


@sandrinem wrote:

I did not change my plan. I payed for my plan on July 12, 2019. Therefore, I payed again for it on August 12, 2019. The plan remained the same: 15 $ for 30 days.


@sandrinem  If you were charged in July and then in August how were you double charged?

Model Citizen / Citoyen Modèle

Re: Paying Double of my Plan

@sandrinem  Firstly, the plans get renewed every 30 days on the calendar, not every 12th of every month.  July has 31 days so your plan should have renewed on August 11th. 

 

What are the dates that you were charged twice in one month? Can you post screenshot of your payment history?