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Good Citizen / Bon Citoyen

Re: Paid for 3 month Plan, switched and had to pay again?


@stonechucker wrote:

@projectpete19, well if you choose to not use the add-ons as provided, then perhaps you should find another carrier before your current cycle ends, as when you port your number out, this account must still be active.

 

I'm really sorry that the Terms of Service and the plans don't work for you here.  These are the rules we all play by, why should you be any different.


I asked a question, if the company wants to do something they will, if not then so be it.  Everyone here really has way too much interest in a companies policies that they don’t work for and are nothing more than customers.

Good Citizen / Bon Citoyen

Re: Paid for 3 month Plan, switched and had to pay again?

 


@mimmo wrote:

@projectpete19 out of curiosity what plan did you go from and to?  What was the reasoning? (If you can disclose)

 

You mentioned:

- there were no addons that were cost effective

- your company required the change

 

 

Also just in case, if you ever require an invoice to submit, it has to be manually requested and can take up to 30 days.


I had 12gb data unlimited provincial talk and text for around $150 per 3 months and needed unlimited calling to the usa so I chose another plan and added us talk for $20 or something like that 

 

the $20 option was not available with my original plan only 200 mins for $8

Good Citizen / Bon Citoyen

Re: Paid for 3 month Plan, switched and had to pay again?


@z10user4 wrote:

@projectpete19 wrote:

thanks


@makkahn28 wrote:

@Jessica_T, Read this.

This will clarify

 

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/A-Message-for-those-WHO-Chang...



for an actual relevant response.

 

but again i must say, then they should have an option to cover all requirements with a current plan if they are going to take this stance.  there was absolutely 0 add-on that i could have purchased at a reasonable price (would have cost me $1700 for one month for the add-on that i needed)

 

so if the company gives me no option but to choose another plan than i shouldnt lose money for it


I don't quite know how you got to $144 but even with the maximum currently offered gigs of 24 that only comes to $720 for the add-ons. How did you get $1700?

Yes the add-ons are expensive. But that could've been your other choice to tie you over until your next renewal where you wouldn't have lost all your spent money.

I'm not sure there are any other prepaid providers that allow credits and refunds upon changing plans.

I'll grant that it has been well discussed on many occassions that the wording could be better.


Data was not the reason I needed to switch, I needed the ability to call the USA.

 

you honestly justified having a customer spend $720 for one month to tide them over?  

 

Again in I only came on here because that is the protocol for this company.  I merely came to ask the company if they would do something for me, if not then so be it and the matter is over.

 

it has been blown way out of proportion by some “users” on this forum

Mayor / Maire

Re: Paid for 3 month Plan, switched and had to pay again?


@projectpete19 wrote:

@z10user4 wrote:

@projectpete19 wrote:

thanks


@makkahn28 wrote:

@Jessica_T, Read this.

This will clarify

 

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/A-Message-for-those-WHO-Chang...



for an actual relevant response.

 

but again i must say, then they should have an option to cover all requirements with a current plan if they are going to take this stance.  there was absolutely 0 add-on that i could have purchased at a reasonable price (would have cost me $1700 for one month for the add-on that i needed)

 

so if the company gives me no option but to choose another plan than i shouldnt lose money for it


I don't quite know how you got to $144 but even with the maximum currently offered gigs of 24 that only comes to $720 for the add-ons. How did you get $1700?

Yes the add-ons are expensive. But that could've been your other choice to tie you over until your next renewal where you wouldn't have lost all your spent money.

I'm not sure there are any other prepaid providers that allow credits and refunds upon changing plans.

I'll grant that it has been well discussed on many occassions that the wording could be better.


Data was not the reason I needed to switch, I needed the ability to call the USA.

 

you honestly justified having a customer spend $720 for one month to tide them over?  

 

Again in I only came on here because that is the protocol for this company.  I merely came to ask the company if they would do something for me, if not then so be it and the matter is over.

 

it has been blown way out of proportion by some “users” on this forum


@projectpete19So pay $8 for 200 minutes or $15 for 400 minutes to call U.S.A

 

 Or get a free voip app to call unlimited U.S.A then switch at next renewal?

Good Citizen / Bon Citoyen

Re: Paid for 3 month Plan, switched and had to pay again?


@RobertQc wrote:

@projectpete19 wrote:

@z10user4 wrote:

@projectpete19 wrote:

thanks


@makkahn28 wrote:

@Jessica_T, Read this.

This will clarify

 

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/A-Message-for-those-WHO-Chang...



for an actual relevant response.

 

but again i must say, then they should have an option to cover all requirements with a current plan if they are going to take this stance.  there was absolutely 0 add-on that i could have purchased at a reasonable price (would have cost me $1700 for one month for the add-on that i needed)

 

so if the company gives me no option but to choose another plan than i shouldnt lose money for it


I don't quite know how you got to $144 but even with the maximum currently offered gigs of 24 that only comes to $720 for the add-ons. How did you get $1700?

Yes the add-ons are expensive. But that could've been your other choice to tie you over until your next renewal where you wouldn't have lost all your spent money.

I'm not sure there are any other prepaid providers that allow credits and refunds upon changing plans.

I'll grant that it has been well discussed on many occassions that the wording could be better.


Data was not the reason I needed to switch, I needed the ability to call the USA.

 

you honestly justified having a customer spend $720 for one month to tide them over?  

 

Again in I only came on here because that is the protocol for this company.  I merely came to ask the company if they would do something for me, if not then so be it and the matter is over.

 

it has been blown way out of proportion by some “users” on this forum


@projectpete19So pay $8 for 200 minutes or $15 for 400 minutes to call U.S.A

 

 


I honestly don’t know how to respond to these posts anymore so I just won’t 

Mayor / Maire

Re: Paid for 3 month Plan, switched and had to pay again?


@projectpete19 wrote:


I honestly don’t know how to respond to these posts anymore so I just won’t 


@projectpete19Hopefully in the end, the moderator team will fix everything for you. It's all good.

Re: Paid for 3 month Plan, switched and had to pay again?


@projectpete19 wrote:

@stonechucker wrote:

@projectpete19, well if you choose to not use the add-ons as provided, then perhaps you should find another carrier before your current cycle ends, as when you port your number out, this account must still be active.

 

I'm really sorry that the Terms of Service and the plans don't work for you here.  These are the rules we all play by, why should you be any different.


I asked a question, if the company wants to do something they will, if not then so be it.  Everyone here really has way too much interest in a companies policies that they don’t work for and are nothing more than customers.


You now what @projectpete19, it’s customers like you who fail to read how things work and fail to ask questions first, who frustrate the community members who care to assist you, on their spare time.

 

We truly do this because we wwant to help.  Unfortunately, because you refused to spend for LD adon on your 90-day plan, until you could change your plan at renewal time, you’ve put yourself in this position needlessly.

 

im sorry, but that’s how it is.  I’m on a $120 plan with the same base package you previously had.  I bought LD minutes to cover the long distance I need to make, and for me, fortunately, I do not require a lot.

 

Do your research, make smart choices.

Good Citizen / Bon Citoyen

Re: Paid for 3 month Plan, switched and had to pay again?


@stonechucker wrote:

@projectpete19 wrote:

@stonechucker wrote:

@projectpete19, well if you choose to not use the add-ons as provided, then perhaps you should find another carrier before your current cycle ends, as when you port your number out, this account must still be active.

 

I'm really sorry that the Terms of Service and the plans don't work for you here.  These are the rules we all play by, why should you be any different.


I asked a question, if the company wants to do something they will, if not then so be it.  Everyone here really has way too much interest in a companies policies that they don’t work for and are nothing more than customers.


You now what @projectpete19, it’s customers like you who fail to read how things work and fail to ask questions first, who frustrate the community members who care to assist you, on their spare time.

 

We truly do this because we wwant to help.  Unfortunately, because you refused to spend for LD adon on your 90-day plan, until you could change your plan at renewal time, you’ve put yourself in this position needlessly.

 

im sorry, but that’s how it is.  I’m on a $120 plan with the same base package you previously had.  I bought LD minutes to cover the long distance I need to make, and for me, fortunately, I do not require a lot.

 

Do your research, make smart choices.


Please read all the comments and then tell me what kind of help was given, one person gave me a link to message the mods only after adding a sarcastic comment / example which itself made no sense, the rest are 4 pages of the same useless crap.  This whole thing could have and should have ended there.

 

Nowhere did I say I didn’t read the policy, companies always have policies that don’t fit every situation because it is impossible to cover every possible scenario, this is why you call support and ask which is what I wanted to do.

 

believe me I don’t take it personally or care, but when you all are patting yourselves on the back at a job well done it’s a little annoying.

 

again the only option I had for USA calling was 200 minutes for $8, as I need this every day for at least a couple hours your suggestion is that I pay over $8 every day for 3 months?  Is that an example of your smarter choices? 

 

I’m dealing with the company now, that is all I wanted to do from the beginning so thanks to the person that provided the link