cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Good Citizen / Bon Citoyen

Paid for 3 month Plan, switched and had to pay again?

Hello,

 

I was on one of those plans that you pay for 3 months in advance, i paid on Dec 2018 ($144), then a few weeks later I switched to a different plan that is paid monthly ($67).

 

I was forced to pay again when there is more than enough balance from my original 3 month account that should have covered it.

 

How do I get some money back?

 

Thanks

Mayor / Maire

Re: Paid for 3 month Plan, switched and had to pay again?


@projectpete19 wrote:

Hello,

 

I was on one of those plans that you pay for 3 months in advance, i paid on Dec 2018 ($144), then a few weeks later I switched to a different plan that is paid monthly ($67).

 

I was forced to pay again when there is more than enough balance from my original 3 month account that should have covered it.

 

How do I get some money back?

 

Thanks


@projectpete19

I went to the store, bought a bag of chips for $2, ate half of them, then wanted a different bag which cost $2.50. I bought the chips but instead of charging me $0.50 they charged me the full price of $2.50. Sounds right to me because thats how it goes. You should have selected "change plan at next renewal" not "change plan now". This is a pre-paid service. What you are describing is common to "pay-after" carriers. There is no automatic pro-rating system. Heck there is not even a automatic invoice system. You forfeited the money yourself. It was not stolen. You were only "forced" because of the option you chose. But you can contact the moderator team and see if they may be able to help you with that (but you should have contacted them FIRST or selected change at next renewal) but its unlikely anything can be done, if something can be done, remember to BE NICE since they don't have to. Click this to send them a message.  Some members report success. Best of luck.

Good Citizen / Bon Citoyen

Re: Paid for 3 month Plan, switched and had to pay again?

I changed my plan because i needed to change it as I needed to add an option for work, I didnt have an option to wait.

 

How do I contact the "mods" ?

 

EDIT:  your example is nowhere even close to the same situation but thanks i will contact them

Highlighted
Mayor / Maire

Re: Paid for 3 month Plan, switched and had to pay again?

@Alan_K @Brooke_C tagging you to let you know the unclear warnings when doing an immediate plan change have claimed yet another victim. Please, please make this clearer.  We should ideally never see another thread like this (okay, maybe a few will still misunderstand or disregard at their own peril, but it should be exceptionally rare).


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Mayor / Maire

Re: Paid for 3 month Plan, switched and had to pay again?


@projectpete19 wrote:

I changed my plan because i needed to change it as I needed to add an option for work, I didnt have an option to wait.

 

How do I contact the "mods" ?


@projectpete19

 

 Click this to send them a message. 

 

You could have purchase a one time add-on?

Deputy Mayor / Adjoint au Maire

Re: Paid for 3 month Plan, switched and had to pay again?


@projectpete19 wrote:

I changed my plan because i needed to change it as I needed to add an option for work, I didnt have an option to wait.

 

How do I contact the "mods" ?


He answered that question right above your post, and even provided the link for you. 

 

GC

Mayor / Maire

Re: Paid for 3 month Plan, switched and had to pay again?


@projectpete19 wrote:

 

How do I contact the "mods" ?


 

@projectpete19 by sending them a private message through the community.  You can learn how here:  How to Get Help


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Mayor / Maire

Re: Paid for 3 month Plan, switched and had to pay again?


@srlawren wrote:

@Alan_K @Brooke_C tagging you to let you know the unclear warnings when doing an immediate plan change have claimed yet another victim. Please, please make this clearer.  We should ideally never see another thread like this (okay, maybe a few will still misunderstand or disregard at their own peril, but it should be exceptionally rare).


Y'know...they changed the quoted text real fast for stonechucker once he became an Oracle. I gotta wonder if them dragging their feet over this is more profitable for them. They got the 3 months payment already. Then someone unknowingly does an immediate plan change. Oh look...mo' money.

Good Citizen / Bon Citoyen

Re: Paid for 3 month Plan, switched and had to pay again?

he must have edited it because when i first read it the message was completely different without the absolute useless condesending example that is not even close to the same situation i am in now.

 

some people just arent funny but i guess at least they try even though they fail completely

Mayor / Maire

Re: Paid for 3 month Plan, switched and had to pay again?

 

 

 


@srlawren wrote:

@Alan_K @Brooke_C tagging you to let you know the unclear warnings when doing an immediate plan change have claimed yet another victim. Please, please make this clearer.  We should ideally never see another thread like this (okay, maybe a few will still misunderstand or disregard at their own peril, but it should be exceptionally rare).


 

@srlawrenAgreed. Even when everything is running smoothly in the renewal system it still says suspended in huge letters, people do not read the entire thing but why is it when a customer is about to essentially throw the rest of their plan in the garbage there is no clear warning.