So I paid my phone bill while on a trip to the maritimes and realized i dont have my sim card with me. I cant cant use the services and I need a refund. Thanks for the help
evanwcormackk hi depending on the length of time you are going to spend there it may be to your benifit to pick up a sim at walmart or a lot of other places and change it in your self serve oops @Jb456 got me lol
@evanwcormack , this is a prepaid service with no refunds per terms of service. You could try contacting the moderator team to see what they have to say. The moderator team can be reached via private message using using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.
