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PM says account suspended

mimmo
Retired Oracle / Oracle Retraité

Hi all,  

 

Today is the start on my second 90 day term.  I have autopay activated.  Recieved SMS saying 90 days expiring please pay or if auto pay enabled do nothing.

 

I future dated an account change  to a lower  fee,  as heading out of the country.

 

I logged in to the the account and it says:

"Your account has been suspended. Make a payment to reactivate your current plan.
Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and service."  
 
Payment history shows: Date Transaction TypeCredit (Payments)Debit (Charges)Balance
Oct 26, 2016Automatic Top-Up/Réapprovisionnements auto.$99.00 $111.00
Oct 26, 2016Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif)$6.00 $12.00
Oct 26, 2016AutoPay Reward$6.00 $6.00
On my first "bill"  it showed several debts for the various PM Features but they do not show here

 

The phone  as of right now is  still working....  data shows on hold but 6mb used

 

So I'm  not sure if its a glitch, and should just wait and it resolves itself, or what I else I should do, I don't want my Credit card get charged a second time.

 

thanks for any help

 

6 REPLIES 6

mimmo
Retired Oracle / Oracle Retraité

@Mary_M  Thanks for the quick work.  All is working fine now. Hopefully PM is able to fix this glitch in the future.

srlawren
Retired Oracle / Oracle Retraité

@mimmo I hope @Mary_M has you fixed up ASAP.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

mimmo
Retired Oracle / Oracle Retraité

Hi @Mary_M

 

Thanks for quick reply, Just an update, the account curently went completly suspended, Currently  can't make or recieve calls.  

 

Dom

 

 

Mary_M
Retraité / Retired
Retraité / Retired

Hey @mimmo

 

I have received your private message.

 

Hang tight! I'll fix this up for you and I'll respond shortly.

 

Thank you,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Hey @mimmo this is a known glitch that when you change a plan, it doesn't process properly. Just sit tight for now. You're going to need a moderator to make an adjustment on your account. Someone should be online by 9:00 am eastern time.

 

mimmo
Retired Oracle / Oracle Retraité

Also the My Account page states:

 

Your service is currently suspended due to insufficient funds.
Available Funds: $111.00
Automatic Payment Amount: This is your plan cost minus Rewards. Any available funds will be applied first.       Check Your Rewards
AutoPay is active on this account

 

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