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Good Citizen / Bon Citoyen

Overcharged

I was overcharged on my last bill. How can I have this rectified 

Mayor / Maire

Re: Overcharged

@skittles22 you can click on the question mark on the right hand side of the page and start a conversation with Simon the chat bot and get a ticket and the moderators will get back to you soon!  What do you mean by overcharged?  Could it be tax? 

Good Citizen / Bon Citoyen

Re: Overcharged

Overcharged as in more was withdrawn from my account than it should be. It was not tax

Mayor / Maire

Re: Overcharged


@skittles22 wrote:

I was overcharged on my last bill. How can I have this rectified 


You can try posting a screenshot of your payment history so we can see what may have happened.

 

Also double check to see if you purchased any add-ons during this period that might have been forgotten.

 

Only moderators will be able to issue you an account credit if you were overcharged, so you can contact them by submitting a ticket via SIMon by clicking on the ? mark botttom right of your screen.

 

 

Good Citizen / Bon Citoyen

Re: Overcharged

How much is tax? It is possible some of it has been credited to my account 

Deputy Mayor / Adjoint au Maire

Re: Overcharged

The moderators can correct this by contacting them. Click ?, bottom right, and follow instructions.

Mayor / Maire

Re: Overcharged


@skittles22 wrote:

How much is tax? It is possible some of it has been credited to my account 


What province are you in?  How much is your plan cost and what was charged? 

 

Here are some of the GST/HST provincial taxes that will be added to your plan cost.

 

BC - 12%

Ontario - 13%

Alberta - 5%

Maritime provinces - 15%

Mayor / Maire

Re: Overcharged


@skittles22 wrote:

I was overcharged on my last bill. How can I have this rectified 


See if overcharged amount was added to Public self serve account balance. It takes a very long time for refunds and if the overcharge was added to account, you can use it for your renewal.

Good Citizen / Bon Citoyen

Re: Overcharged

Thanks for that. I just moved back to Canada and changed provinces. On top of it looks like I am being charged taxes from the old province. The difference has been added to my account as credit. Thanks

Retired Oracle / Oracle Retraité

Re: Overcharged


@skittles22 wrote:

Thanks for that. I just moved back to Canada and changed provinces. On top of it looks like I am being charged taxes from the old province. The difference has been added to my account as credit. Thanks


@skittles22 FYI taxes are charged based on what province your phone number's area code belongs to, not by what address is on your account.  If you want to be taxed the rate for your new province, you would have to change phone number to one in your new province.


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