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On Autopay, But says I do not have an active plan

SaraE
Great Neighbour / Super Voisin

Hi,

 

My account has been suspended even though I'm on autopay. I checked my bank account online, and it shows I was charged. On the Public Mobile website it says to disregard the message if I'm on autpopay, so when can I expect my service to resume? Or is any action needed on my part. 

 

Thanks,

Sara

5 REPLIES 5

SaraE
Great Neighbour / Super Voisin

Thanks for the tip. I will try contacting. 


@GTA  a écrit :

Hi

 

I have the same issue. I am on auto pay and my service is suspended saying insufficent funds.

Not sure whom shall I contact?

thanks

sa

 


Sorry for you it can happened...you can reach the moderator here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened. The waiting time is few hours to 2 days..

GTA
Great Neighbour / Super Voisin

Hi

 

I have the same issue. I am on auto pay and my service is suspended saying insufficent funds.

Not sure whom shall I contact?

thanks

sa

 

SaraE
Great Neighbour / Super Voisin

No it's not working. I can't make/receive calls and messages. 

Dunkgirl
Deputy Mayor / Adjoint au Maire

@SaraE wrote:

Hi,

 

My account has been suspended even though I'm on autopay. I checked my bank account online, and it shows I was charged. On the Public Mobile website it says to disregard the message if I'm on autpopay, so when can I expect my service to resume? Or is any action needed on my part. 

 

Thanks,

Sara


@SaraE  Is your phone working? If it is, just ignore the message.

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