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Not abel to add pin # to account

Jimmysincere
Great Neighbour / Super Voisin

Im not abel to enter my pin to my account. Get error message

3 REPLIES 3

cavemantoronto
Mayor / Maire

@Jimmysincere wrote:

Im not abel to enter my pin to my account. Get error message


The only way to reset account PIN is to contact moderators.

 

Voicemail password can be reset using self serve.

geopublic
Mayor / Maire

@Jimmysincere wrote:

Im not abel to enter my pin to my account. Get error message


@Jimmysincere  The PIN is only used when you use Public's IVR system by dialing 611 from your phone. Is that what you are asking about. If yes, the PIN was setup by you during activation. Check you texts from Public it should be in a text.

DanielleMarie
Model Citizen / Citoyen Modèle

@Jimmysincere wrote:

Im not abel to enter my pin to my account. Get error message


Are you referring to your voicemail pin or account pin? Where are you trying to change it and what is the error?

 

If it's the voicemail pin from the main menu press 4-4-1.


I've read that account pins can only be changed by the mods, so if that's the case check out this link for info on how to contact them: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

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