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Great Neighbour / Super Voisin

No service

Hi,

 

Yesterday I had no service in the morning and today I have had no service all day. My plan doesn’t expire until May 21 so I’m not sure why this is happening!

Model Citizen / Citoyen Modèle

Re: No service

You will have to contact the moderators to get access, you can send them a private message here: link

 

Moderators can take anywhere from 2 to 48 hours, depending on how many customers are ahead of you.

Model Citizen / Citoyen Modèle

Re: No service

@Leanneb91 It should be instant. Log into your self-serve account and see if your plan is active. Or If possible, try the sim in another unlocked phone. Last step send a private message to a mod for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Town Hero / Héro de la Ville

Re: No service

Have checked your self serve account to see the status of your account ?  Did you make any plans changes ?  If you are still having problems then contact moderator.  You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Good Citizen / Bon Citoyen

Re: No service

While you wait for an moderator to get back to you. Login to Self Service to see if your account is suspended or maybe deactivated by accident. Click the link below to login:

https://selfserve.publicmobile.ca

Town Hero / Héro de la Ville

Re: No service

You could also try the lost phone trick to reset your account.

 

To report your phone stolen.  Login to your account.  Choose Plans and Add-onstab. Then choose Lost/Stolen Phone tab.  The choose Suspend Service tab.  Logout.  Wait few minutes.  Login in and report your phone found.  

Great Neighbour / Super Voisin

Re: No service

My service is renewed from the Old $15 to the New $15 Plan effective today May 15/19. But now I don't have any service anymore. Check my account it said my account has been temporary Suspended or Service Expired. Checked my Pay history, today they already debited $13 from my previous balance of $14 negative. An AutoPay has also been activated since last couple months too.

 

I wish I would stay with the Old $15 Plan to avoid this  problem.

I've already sent the private message to the Moderator_Team. 

Great Neighbour / Super Voisin

Re: No service

hello, My  account was suspended yesterday because i forgot to make my payment. I did make the payment last night. this morning  i checked my account and saw that the suspended notice has disappeared. But my phone has no service. I did make a payment and it was processed . now my due date for next payment is june 14 ($40 ). my balance is showing zero. please help   Thanks

Mayor / Maire

Re: No service


@miopet2 wrote:

My service is renewed from the Old $15 to the New $15 Plan effective today May 15/19. But now I don't have any service anymore. Check my account it said my account has been temporary Suspended or Service Expired. Checked my Pay history, today they already debited $13 from my previous balance of $14 negative. An AutoPay has also been activated since last couple months too.

 

I wish I would stay with the Old $15 Plan to avoid this  problem.

I've already sent the private message to the Moderator_Team. 


If the overnight renewal is this night then step away from the self-serve. It will say and do all kinds of goofy things through the night. As long as your services are still working then leave it alone.

If it was last night...is your service working or not?

Mayor / Maire

Re: No service


@Aevin62 wrote:

hello, My  account was suspended yesterday because i forgot to make my payment. I did make the payment last night. this morning  i checked my account and saw that the suspended notice has disappeared. But my phone has no service. I did make a payment and it was processed . now my due date for next payment is june 14 ($40 ). my balance is showing zero. please help   Thanks


Hmm. Maybe this is a continuation of some problems but try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Maybe even just restarting the phone will get it working.