09-18-2019 09:14 AM - edited 01-05-2022 08:57 AM
Hello my plan expired today I paid by credit card and I still have no service my credit card has been charged but I still have no service this happened last year and it has something to do with me being a legacy member or something any help would be greatly appreciated
Solved! Go to Solution.
09-18-2019 09:24 AM
@dman contact Moderator_Team via SIMon ? mark bubble bottom right of the screen to submit a ticket they will help fix the issue
09-18-2019 09:23 AM
Is your account status "active" or "suspended" in your self service account? Do you have available funds?
You might want to try the lost/stolen phone trick to restart/reset your plan:
To report your phone lost/stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Reboot phone.
09-18-2019 09:22 AM - edited 09-18-2019 09:28 AM
It's there reactivate button when you log on?
You can try restarting your phone.
If that doesn't work you can try reporting it stolen, wait a minute then found, then restart the phone
If that doesn't work you can try topping up your account with $1 then restarting the phone
If that doesn't work you should contact mods
09-18-2019 09:21 AM
That's strange, I would ask the moderator team about that, sounds like a glitch to me.