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Good Citizen / Bon Citoyen

No option to add a new credit card/remove old one - Autopay

Hi,

so I'd like to change the card I'm using for autopay. In my self serve when i remove autopay it removes my existing card, but when I enroll in auto pay again, there's no option to add a new card. It simply uses previous card information. Can someone point me how to remove the old card so I can add a new one, or update the current information? Thanks!!

 

Stay safe 😉


Accepted Solutions
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Mayor / Maire

Re: No option to add a new credit card/remove old one - Autopay

@mabmarkus  go here Make a patment.png

When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).
Stay safe 

View solution in original post


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Highlighted
Mayor / Maire

Re: No option to add a new credit card/remove old one - Autopay

@mabmarkus  go here Make a patment.png

When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).
Stay safe 

View solution in original post

Highlighted
Great Citizen / Super Citoyen

Re: No option to add a new credit card/remove old one - Autopay

@mabmarkus Follow instructions as indicated by @gblackma  and you should be good.

You may however have to use incognito mode on your browser if options aren't displaying for you correctly.

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Mayor / Maire

Re: No option to add a new credit card/remove old one - Autopay

 

@mabmarkus 

Website can be finicky.  Try clearing cache, different web browser or incognito mode.  Chrome incognito seems to work well with this website.  

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Mayor / Maire

Re: No option to add a new credit card/remove old one - Autopay


@mabmarkus wrote:

Hi,

so I'd like to change the card I'm using for autopay. In my self serve when i remove autopay it removes my existing card, but when I enroll in auto pay again, there's no option to add a new card. It simply uses previous card information. Can someone point me how to remove the old card so I can add a new one, or update the current information? Thanks!!

 

Stay safe 😉


@mabmarkus   Make sure to clear your cache/cookies on your browser, also enable incognito/private mode too.  You can either remove your old CC first or choose replace my CC.  Both options have worked for me.

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Good Citizen / Bon Citoyen

Re: No option to add a new credit card/remove old one - Autopay

Y'all are forum gods. Thank you, and good day Sers/Madams.

 

👾

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Great Neighbour / Super Voisin

Re: No option to add a new credit card/remove old one - Autopay

HI,

PLEASE CLICK ON MAKE ON PAYMENT AND THEN CLICK ON MANAGE CREDIT AND DEBIT CARD .WHEN YOU CLICK ON THAT YOU ABLE TO CHANGE YOUR CREDIT CARD NUMBER.