05-23-2021 11:39 AM - edited 01-06-2022 02:45 AM
I renewed my data plan May 19 but my data has not been working. On my Public Mobile profile it says my plan is active and that I haven't used any of it yet. The 3G icon that is usually at the top of my iphone screen is just not there. I've payed but I'm not getting service, help.
Calls were not working either.
Solved: Thank you everyone, I just had to power off my phone 😉
Solved! Go to Solution.
05-24-2021 10:12 AM
Lmao, I hadn't tried power cycling my phone off and on. It works now. Thanks everyone for the responses!
05-23-2021 03:01 PM
Go to your phone's network connection settings and manually select 3G from the list of available selections.
Is it now showing at the top of your screen?
05-23-2021 12:55 PM
@philippecrawley wrote:I renewed my data plan May 19 but my data has not been working. On my Public Mobile profile it says my plan is active and that I haven't used any of it yet. The 3G icon that is usually at the top of my iphone screen is just not there. I've payed but I'm not getting service, help.
Was your Data option accidentally toggled off?
Do a reset of your Network Settings.
Ensure you have the latest software downloaded on your device.
05-23-2021 12:03 PM
If you don't see the 3G icon like you usually do, it sounds like you're not even connected to the Public Mobile (data) network which is why we're all asking about Airplane mode, etc.
Can you make/receive phone calls + SMS messages? Does wifi data work?
If your plan says "Active" does it still show you have Data available?
05-23-2021 12:00 PM
do one thing take your SIM card out and waiting for a minute and put it back and do rebooting your phone - This one is quick and simple. Make sure your phone is off before removing and reinserting its SIM card.
Remove your phone’s battery - Some phones have removable batteries. Sometimes removing and reinserting the battery can fix certain issues. Just make sure your phone is off before you do this.
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
and make sure APN Settings On device
Changing APN Settings On An IPhone
click HERE
Changing APN Settings On Android Phones
click HERE
make sure your DATA is on.
and if still not working you need to Submit a ticket to a moderator.
Here’s when and how to contact the Moderator Team:
Good Luck
05-23-2021 11:54 AM - edited 05-23-2021 11:55 AM
@philippecrawley Few questions
- Do your phone or sms work?
- Has it ever worked?
- Do you have data available in your current cycle?
- Does it work for any app?
- Is it enabled in Settings - General - Cellular Data?
- If yes to all, did you restart phone?
- Last option would be to reset your network settings..
This info will help us understand issue a bit more
05-23-2021 11:47 AM
@philippecrawley I guess calls are working without issue?
Check with Airplane mode is on? or Check within Mobile Network to see if Data is set to on?
you might also try re-seat SIM to see if it helps.
Lastly, you can try your SIM on another phone to see if it works
05-23-2021 11:43 AM - edited 05-23-2021 11:48 AM
have you tried cycling phone off / on again ?
Try cycling Airplane mode on / off.
BTW...there are no "data plans" at PM...just plans that include various sized buckets of data along with talk/text. There are data add-ons but you must have an active regular plan as well.