New plan did not activate

[drburke]

This plan includes: - $25.00 month
- 500MB + 500MB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text

This plan was suppose to start on both our cell phone accounts but did not activate on this cell phone number. The account actually deactivated as the $25.00 charge for the new plan was paid automatically but the old plan was not replaced so the account would not activate until the $75.00 fee (needed to pay the additional $50.00) for the old plan was paid. How can the new plan be properly activated now? 

[will13am · Accepted solution]

The moderator team can be reached via private message using this link.  Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

[drburke]

Would like help from a moderator on this previous request