New User to Public Mobile, created Sept21 suppose to have one month free

[skegr]

One of incentives provided was PM was going to provide one month free.  Last couple of days I wasn't able to finish my sign in until today. I'm in the website now looking at my account and see I have to pay Oct 21st, it should be Nov 21st for the month free? 

Elaine

[Jb456]

@skegr  there was no email. There was, however, a confirmation message on the screen when you enter your email address.

So if the store did it correct. They would have went to the promotion link to enter your email address. When they hit submit the next screen would have been the confirmation. Something like "Thanks for registering your email is eligible for the promotion".

No physical email would have been sent to your email address.

So as long as the store did in fact enter your email on the flash sale link for 2nd 30 days free. You're all set!. 

Have a god day!

[skegr]

Thank you, I will wait till the 10th then.

Regards,

         Elaine

[skegr]

Thank you for your reply.  Reading through it, thre was this section that states:

How to Get this Offer: 

1. Submit your email address here before September 21, 2020, 11:59PM ET.
2. Receive a confirmation message that the email address you’ve submitted is now eligible for the offer.

I don't believe I received this email confirmation.  This was set with the vendor when buying the SIM and creating the account on the 21st.

Regards,

      Elaine

[Helpershelper]

@skegr 

Welcome to PM. That incentive takes time to be credited to your account so wait until October 10th or so provided you followed all the steps correctly.

[Jb456 · Accepted solution]

Welcome to Public Mobile.

As per the terms of the promotion people have till October 2nd to activate. If you entered your email on the promo link during the period of the flash sale. The terms says credit will be applied within 30 business days but before next renewal. 

Since the promotion ends October 2nd for people to activate credits will only start to be applied after that date. Check your account around the 10th or later for the credit to be applied.

How to Get this Offer: 

1. Submit your email address here before September 21, 2020, 11:59PM ET.
2. Receive a confirmation message that the email address you’ve submitted is now eligible for the offer.
3. Activate before October 2, 2020, 11:59PM ET to redeem this offer.

How to Activate:

1. If you still need to purchase a SIM card, click here to order a SIM card online through Public Mobile. Your SIM card will be shipped within 3 to 7 business days. You can also order your SIM card through Amazon, and choose your shipping speed. Alternatively, you can purchase a SIM card by locating a retailer near you. 
2. Visit activate.publicmobile.ca to activate at home on any plan by October 2, 2020, 11:59PM ET.
3. The credit value that you will receive will be equal to the price of the rate plan on which you activated your SIM card. This credit will cover the rate plan cost only. It will not cover additional costs such as Add-Ons.
4. Eligible customers will be credited the 30-day rate plan amount within 30 business days. These credits will count towards your next plan renewal.
5. You will not need to top-up your account at your first renewal date, unless you purchase Add-Ons, change or future-date your plan to a more expensive plan during the first 30 days. Note that, if you have registered for AutoPay, you will continue to receive your $2 AutoPay reward every 30 days. All Reward rules, which can be found at publicmobile.ca/rewardrules, apply.  
6. This offer is not stackable with other in-market promotions