06-21-2021 08:08 PM - edited 01-06-2022 02:55 AM
06-23-2021 07:51 PM
06-23-2021 07:44 PM
I need to add a new card
06-23-2021 08:03 AM
Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already on file.
Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.
Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from the moderators.
Go to make a payment. Choose the "other amount" option and add $1 more than the amount owing and submit the payment. If that is successful go back to your overview page and if it does not say active click on the reactivate button. If that works log out and reboot. If that does not work and your payment is in your balance rather than showing $1 then go to the usage or plans page. Click on lost/stolen and suspend your service. Log out/in. Resume your service. Your balance should now be $1. Log out and reboot.
06-21-2021 10:10 PM - edited 06-21-2021 10:10 PM
@Coleben1213 wrote:Need to change card I use
Register for a Self Serve account link here: https://selfserve.publicmobile.ca/self-registration/
https://www.publicmobile.ca/en/bc/get-help/articles/update-or-remove-your-payment-card
Change or update your payment card here in your Self Serve account:
06-21-2021 08:11 PM - edited 06-21-2021 08:12 PM
@Coleben1213 : If you can login to your self-serve account then you can replace it there. Match the billing address of the card. Don't use a space in the postal code. Maybe even caps all around.
Edit: Jeez. I just refresh and no replies.
06-21-2021 08:11 PM
@Coleben1213 Log into your account and select Payment tab then scroll down the page until you see Manage My Card...follow prompts to either Replace or Remove Card making sure to enter your address exactly as your CC statement and no spaces for postal code.
It's a good idea to clear your cache/cookies and use privacy/incognito mode on your browser for any account changes.
06-21-2021 08:11 PM - edited 06-21-2021 08:13 PM
Go into MY ACCOUNT => Make a Payment=> Manage