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Good Citizen / Bon Citoyen

Need help on new payment detail

I just activate my son's hp in Dec and when I check his transaction history, it looks rather confusing.  

Transaction Type          Credit Payment    Debit (Charges)    Balance

$10 Referral Credit        $10.00                                                $12.00

Autopay Rewards          $2                                                       $2.00

100 Minutes Plan                                        $5.00                     $0.00

30 Days Plan                                               $10                       $5.00

Credit TopUp-Reapprov  $15.00                                               $15.00

This will be the 2nd month, why PM only credit me $2 instead of $4?  

Also, the balance is credit or debit?  I purchase the $15 plan, is it norm PM charge $5 for 100min plan and $10 for 30 days plan???  

<<<[1]      >>>

Accepted Solutions
Mayor / Maire

Re: Need help on new payment detail


@dianawoon wrote:

so I will receive another $2 autopay credit for my 2nd month?


@dianawoon   You're right if this is his second month with PM then there should really have been $4 autopay credit available for the renewal.

 

You may need to ask moderators to take a look.  You can contact them either via the chatbot bubble bottom right of the screen or by clicking the envelope icon top right and send a private message to Moderator_Team.

 

Edit:  As to your question if that is normal on how PM breaks down the the components of the plan, the answer is yes. 

View solution in original post


All Replies
Model Citizen / Citoyen Modèle

Re: Need help on new payment detail


@dianawoon wrote:

I just activate my son's hp in Dec and when I check his transaction history, it looks rather confusing.  

Transaction Type          Credit Payment    Debit (Charges)    Balance

$10 Referral Credit        $10.00                                                $12.00

Autopay Rewards          $2                                                       $2.00

100 Minutes Plan                                        $5.00                     $0.00

30 Days Plan                                               $10                       $5.00

Credit TopUp-Reapprov  $15.00                                               $15.00

This will be the 2nd month, why PM only credit me $2 instead of $4?  

Also, the balance is credit or debit?  I purchase the $15 plan, is it norm PM charge $5 for 100min plan and $10 for 30 days plan???  

<<<[1]      >>>

@dianawoon hi all is as it should be 2 dollar credit for autopay ,they break down the 15 dollar plan to 10 plus 5 I have the same plan 

Good Citizen / Bon Citoyen

Re: Need help on new payment detail

so I will receive another $2 autopay credit for my 2nd month?

Model Citizen / Citoyen Modèle

Re: Need help on new payment detail

It look all correct. The $15 is broken into 2 part. When did you put in your credit card in to your account? If you did it when you activated the simcard, then you should get it....then contact a moderator. If you did it after simcard activation, then that may be why only $2 

Good Citizen / Bon Citoyen

Re: Need help on new payment detail

I did it on activation time.

Oracle

Re: Need help on new payment detail


@dianawoon wrote:

so I will receive another $2 autopay credit for my 2nd month?


@dianawoon 

Yes, you will get another $2 on renewal date.  For total of $4 at 1st renewal.  

Mayor / Maire

Re: Need help on new payment detail


@dianawoon wrote:

so I will receive another $2 autopay credit for my 2nd month?


@dianawoon   You're right if this is his second month with PM then there should really have been $4 autopay credit available for the renewal.

 

You may need to ask moderators to take a look.  You can contact them either via the chatbot bubble bottom right of the screen or by clicking the envelope icon top right and send a private message to Moderator_Team.

 

Edit:  As to your question if that is normal on how PM breaks down the the components of the plan, the answer is yes. 

View solution in original post

Good Citizen / Bon Citoyen

Re: Need help on new payment detail

Ok, thanks, I have just send the moderator a message.

Model Citizen / Citoyen Modèle

Re: Need help on new payment detail

@dianawoon  ... then your second month you should of gotten a $4 credit....contact a mod to look at it.

 

Re: Need help on new payment detail


@dianawoon wrote:

I just activate my son's hp in Dec and when I check his transaction history, it looks rather confusing.  

Transaction Type          Credit Payment    Debit (Charges)    Balance

$10 Referral Credit        $10.00                                                $12.00

Autopay Rewards          $2                                                       $2.00

100 Minutes Plan                                        $5.00                     $0.00

30 Days Plan                                               $10                       $5.00

Credit TopUp-Reapprov  $15.00                                               $15.00

This will be the 2nd month, why PM only credit me $2 instead of $4?  

Also, the balance is credit or debit?  I purchase the $15 plan, is it norm PM charge $5 for 100min plan and $10 for 30 days plan???  

<<<[1]      >>>

The transaction history that you've shown us here doesn't show anything with the respect to your first renewal/second 30 days plan billing cycle.  Everything shown there is from within the frirst few days of opening your account. After renewal, there is a bit of delay for the payment history to get updated, but so far, the history that you've shown us doesn't give an indication of the payment amounts for the renewal.  For the first renewal/second 30 days, your payment should be/shoud have only need to  be $1+tax, assuming that you stil have autopay enabled and also assuming that you haven't earned any other rewards.

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