@dylan02 wrote:
I need help. This happened to my brothers account last week and it is happening to mine now. I am on auto pay . My mother has her credit card on my file to pay monthly and this month it is acting up and not accepting it. Please help. I have no service!
Can you log into self service and make a payment equal to the cost of your plan and choose the reactivate button if there is one. If your credit card will not work you can always consider using a payment voucher or recharge.com.
If you continue to have problems contact a moderator.
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
